CallonDocReviews of callondoc.com

Response from CallonDoc· Mar 28, 2025

Hello Allen, This is Kaye one of the support staff here at Call-On-Doc. We sincerely apologize for the delay in response and the inconvenience this has caused. We understand how important it is to receive timely care and medication, especially for conditions like hypertension, and we deeply regret that we were unable to meet your expectations in this instance. We have made multiple attempts to reach out to you through your account but have not yet received a response. If you still require assistance, we kindly ask that you continue the conversation directly through your messaging board, so we can work together to resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We genuinely appreciate your feedback, as it helps us improve our service, and we are committed to ensuring your experience is handled with the care and attention it deserves. Please let us know how we can further assist you.

Response from CallonDoc· Mar 5, 2025

Hello Tim, I’m Kaye, one of the medical staff here at Call-On-Doc. We're truly sorry to hear about your experience. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait for your prescription. Timely communication and patient care are our top priorities, and we sincerely apologize for any delays and lack of responsiveness on our end. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDoc· Mar 5, 2025

Hello Jay, I’m Kaye, one of the medical staff here at Call-On-Doc. We sincerely apologize for the ongoing delays and lack of communication regarding your prescription refills. We understand how frustrating and inconvenient this experience has been for you, and we truly appreciate your patience. Ensuring timely prescription refills is a priority, and we recognize that our current process has not met your expectations. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDoc· Apr 9, 2025

Hello Full Metal Jackalope, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. Waiting 9 hours when you were told it would take 2 is incredibly frustrating, and we're truly sorry for the delay and lack of communication. While we strive to provide care as quickly as possible, turnaround times can occasionally be affected by high patient volume. We understand how disappointing this must have been, especially when you had high hopes due to our service and pricing. Please know that we’ve already reached out to you through the messaging board to address your concerns. If you still need assistance, we encourage you to continue the conversation there so we can resolve this promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important, and we genuinely appreciate the opportunity to do better.

Response from CallonDoc· Mar 5, 2025

Hello Lisa, I’m Kaye, one of the medical staff here at Call-On-Doc. We're sorry to hear about your frustrating experience. We strive to provide timely service and transparent cancellation policies, and it’s concerning to hear that this was not your experience. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDoc· Apr 9, 2025

Hello Cathy, This is Joyce, one of the support staff here at Call-On-Doc. I’m truly sorry to hear about your repeated experience with delays — we completely understand how frustrating this must be, especially when it’s happened multiple times. While we aim to fulfill all orders within our standard 2-hour window, high patient volume or provider availability can sometimes lead to delays, and we apologize for any inconvenience this has caused. Please know that your concerns are being taken seriously. We've reached out to you through the messaging board to assist directly with your concern. If you still need help, you can continue the conversation here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and are actively working to improve turnaround times and transparency. Thank you for giving us the opportunity to make things right.

Response from CallonDoc· Mar 5, 2025

Hello Andrew, I’m Kaye, one of the medical staff here at Call-On-Doc. Thank you for being a valued member and for taking the time to share your experience. We sincerely apologize for the delay and the frustration it has caused. We understand how important timely access to your medications is, and we never want to leave our patients feeling unheard or unsupported. We appreciate your patience as we work through a higher-than-usual volume of requests. While we strive to maintain the fast turnaround times you’ve come to expect, we recognize that we fell short in proactively communicating these delays. Your feedback is incredibly valuable, and we are actively working on improving our response times and transparency moving forward. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDoc· Mar 19, 2025

Hello Janie, I’m Kaye, one of the medical staff here at Call-On-Doc. I truly understand your frustration—timely care is essential, and we sincerely apologize for the delay in completing your visit. We know how important convenience is, especially as a valued member relying on us for your refills. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. To assist you as quickly as possible, please reach out to us through our secure messaging board so we can review your request and get this resolved for you: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We take your concerns seriously and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out—we’re here to help.