Byrna TechnologiesReviews of byrna.com

My experience with Byrna customer service was fantastic. They were accommodating and resourceful after one of my orders went missing. They replaced the order with no problem, and it arrived on schedule.

The delivery company delivered my package to the wrong house. The customer service representatives from Byrna help me and took care of the issue with no hassle.

Byrna is the absolute best when it comes to less lethal . I am very satisfied with their products and customer service I never have had a bad experience . These products work great and they are reliable and keep me protected and ready to defend myself at all times .

My experience with Byrna has been a good one. I was concerned when first reading some other reviews about bad customer support experiences but I'm glad that I didn't let that hold me back. My senior father-in-law really wanted to buy this brand/product as a birthday gift my husband. I agreed to help him make the purchase even though I was leary after reading some negative reviews. The product arrived within a reasonable time frame and we were excited to try them out. Although we skimmed the instructions, we ended up missing the important part about the c02 not being punctured until you pull the trigger the first time. So my husband tightened it with the tool connected to the mag and stripped it. We tried it again, and cracked another one. In disappointment, I sent an email to their customer support and got an informative response from @Rachel. She kindly explained how Byrnas patented technology is different from other products so that's why we were experiencing difficulties. *Palm to face* 🤦‍♀️ After an exchange of emails she kindly is sending a replacement part for the ones we broke and was more than kind and helpful in resolving this issue. I'm so thankful that Rachel was there and quick to answer my questions. She turned my experience and opinion around with Byrna. We are satisfied with our purchase now and grateful for Rachel!!

Did autochat with Byrna with some question on May 2 late afternoon. When I tried to call it was after business hours. Unexpectedly, someone (I can't recall her name) called back Friday morning and took my order. She was very helpful and I managed to put my order in without difficulty....BUT...I forgot to mention my 10% discount code I had in an email. I called back on May 6 to see if I could still apply it and Maria D. took my info and within an hour I received an email telling me the 10% discount was applied. I am very pleased with the customer service

I had an issue with a purchase I made at Byrna. The representative who assisted me guided me through the process of returning the items I purchased erroneously. I appreciate this because I have been burned by other on line vendors return policies. The representative was well informed, courteous, and displayed an actual willingness and enthusiasm to help me with my problem. Thank you Byrna customer service!

Compliments to the customer service department, Maria in particular. An item had been left out of my order and she promptly handled it. However, when I received the wrong item I had to contact her for the second time. She apologized and once again quickly helped me. She was polite and professional with her service.

Love my SD accurate and packs a punch Also Awesome customer service had small issue with an accessory and customer support answered fast and replacement was on its way with in 24hrs.