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260 reviews
LoftieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 208 reviews with 5 stars · Clear filters
Megan J.
Posted
responded so quickly, sorted everything out for me in the best way possible. great customer service
Response from Loftie· Sep 18, 2026
Glad we could get everything sorted out for you so quickly, Megan! That's exactly the kind of experience we want every customer to have.
Frank P.
Posted
excellent customer service, continually followed up until issue was resolved
Response from Loftie· Sep 16, 2026
Frank, glad we stuck with it until things were actually resolved — that follow-through matters to us too. Thanks for taking the time to share this!
Suzanne
Posted
I've honestly never experienced this incredible customer service before. My problem is solved and more.
Response from Loftie· Sep 16, 2026
Suzanne, "solved and more" is exactly the kind of outcome we're going for! Really glad we could take care of you.
Fransiscus Ismaël M.
Posted
The company offers kind and personal support with questions, further underlining my impression that it's not just about a product - that already kindly intends to support people's well-being (especially sleep) - but also to act kind and be supportive in all ways.
Response from Loftie· Sep 16, 2026
Fransiscus, this really made our day. Kindness is something we try to build into every part of Loftie, not just the products, so it means a lot that it came through in your support experience too.
Monica
Posted
Excellent support and service. Fast feedback and very welcoming. Highly recommended!
Response from Loftie· Sep 15, 2026
Hey Monica! Fast and welcoming is exactly what we're going for, so this made our day. Thanks for the recommendation!
Samantha W.
Posted
Loftie Team’s response was very timely and helped me accomplish exactly was I was emailing about.
Response from Loftie· Sep 15, 2026
Glad we could get you a quick answer, Samantha, and that it actually solved what you emailed about. Thanks for letting us know!
Aliah
Posted
They were very helpful with helping me try and resolve my loftie clock to then working with me on sending me a brand new in replacement for my old one. Amazing customer service by far!!
Response from Loftie· Sep 13, 2026
So glad we could get you sorted with a brand new replacement, Aliah! That's exactly the kind of follow-through we aim for. Thanks for giving us the chance to make it right!
Mrs S.
Posted
What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour I wanted wasn’t in stock so wouldn’t ship to the UK in time. I requested a refund from Loftie after explaining the situation and not only did they refund me fully without quibble, but their communication was top class, their advisors were all friendly and they stayed in contact throughout the process. Because of this, I will be purchasing the clock again and probably one for myself! Being able to buy with confidence means a lot to me and the Loftie team have exceeded my expectations. Thank you all.
Response from Loftie· Sep 12, 2026
So glad the refund process felt easy and stress-free, and that our team kept in touch with you along the way. Buying a gift should feel exciting, not stressful, so it means a lot to hear we got that right. Hope your best friend loves the clock when you order it again, and enjoy your own when you treat yourself!
