Great
423 reviews
BuyincensewaterfallHonesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 287 reviews with 5 stars · Clear filters
Foxxy J.
Posted
My need was immediately addressed and I felt good about the conversation and the customer service.
Response from Buyincensewaterfall· Nov 12, 2021
We're glad your concern has bee addressed immediately, Foxxy. Thank you so much for your wonderful 5-star review!
Cecilia E.
Posted
Love it came intact and service was wonderful I recommend to all.This is not a fake or scam product.
Response from Buyincensewaterfall· Nov 12, 2021
Thank you so much for this 5-star review, Cecilia. We really appreciate you being a customer and helping to share the word about us.
Frances B.
Posted
When ordering the waterfall I had one trouble spot. But, after reaching out the company quickly corrected the problem.
Response from Buyincensewaterfall· Nov 12, 2021
Thank you for sharing your experience with us and for giving us a great 5-star review, Frances! We really appreciate it.
Shandora T.
Posted
Even know my order got shipped to the wrong address. When i called they didnt ignore me at all. They jumped to the chance to send out a new waterfall in 15 days time. Giving me options to relocate the sending address and answering all my questions wich a fast and very polite email reassuring me that my money was well spent. 😀 Even know ive waiting three months for this, im so excited to experience the smells and calming arroma. 😌 Next stop... Meditation town. Thanks a bunch to Richmer Cortez, Customer Service Representative. For being a awesome human. Sincerely Shandora Threadgould. VANCOUVER, BC
Response from Buyincensewaterfall· Nov 12, 2021
We are grateful that you took the time out to leave us a review. We'll share your feedback with Richmer! Thank you for doing business with us. Keep safe!
RITA L M.
Posted
I'm very pleased with the attention this company gave to me. The emails were over & above in keeping me satisfied with choices.
Response from Buyincensewaterfall· Nov 12, 2021
Thank you for the 5 star rating, Rita! We're glad your satisfied with the choices offered to you. Keep safe!
Crystal Marsh D.
Posted
Customer Service was really nice and helpful
Response from Buyincensewaterfall· Nov 12, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review, Crystal!
Alice
Posted
Awesome customer service! I had questions about my order and they replied very quickly.
Response from Buyincensewaterfall· Nov 12, 2021
We are so grateful for your 5-star review Alice! Thanks for sharing your rating with us and the community.
Stacie M.
Posted
I have to give a huge shout out to Inscents waterfall for the GREAT customer service I received from them. An unexpected charge was put on my credit card by accident (on my end, not theirs). I messaged them and literally had it resolved and my CC credited back the charge with in 24 hours. They showed proof that it was on my part (again sorry guys) and they never disputed it, refused to fix it, they were 1000% percent very professional as well as polite when communicating. I am looking forward to getting mine and my sister's waterfall and I will definitely be ordering again and have already let my friends know to ignore any negative comments they may see about these guys. These are good people, honest people and people who's #1priority is to put their customers and their satisfaction 1st and foremost. Thank you again to the company as a whole, but especially to the rep that was specifically communicating with me. 100% genuine, respectful, honest and very prompt to take care of the issue. GREAT JOB GUYS. KEEP IT GOING! Stacie MacCombie
Response from Buyincensewaterfall· Nov 12, 2021
Hi Stacie! thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
