BuyBrakes.comReviews of buybrakes.com

Response from BuyBrakes.com· Apr 12, 2022

Sounds to me like we need to go deeper and find out more detail regarding the vehicle, the use case (how it's driven) and which brand and version you chose. In the world of brakes, there is good, better, best and great, great and greatest in regards to quality. So, let's have a phone conversation to find out what you purchased and the next step to resolving any issues. Our clients can always ring me direct at 888-257-7149 and ask for John, I'm the Founder of the company and will always jump in to help.

Response from BuyBrakes.com· Dec 6, 2021

Can you ring me directly so I can review your order? We want your experience to be a great one! I'll be able to dig into part or order status. Please ring me! Founder, BuyBrakes.com John Butler 888-257-7149 ext 459

Response from BuyBrakes.com· Dec 1, 2021

Call me direct please. I'd like to jump in and find out more detail. The supply chain on auto parts is certainly constrained right now, but there are often alternative choices and I can help with that. We want to earn your 5 star review rating. I'll need your order number when you ring. Happy to help, ring me when you can or leave a message! Founder, BuyBrakes.com John Butler 888-257-7149

Response from BuyBrakes.com· Nov 10, 2021

P-Dizzle. There is no record of the last name Dizzle in our customer records. I need your order number and/or last name so I can dig into this. Call me direct, I'm always happy to have a discussion about products that customers purchase that don't meet their expectations. Founder, BuyBrakes.com John Butler 888-257-7149

Response from BuyBrakes.com· Nov 10, 2021

Looks like your order was delivered back in December 2020. Only 3K miles? I also reviewed your order notes and didn't see that you had talked to anyone here. Do you rotors measure via dial indicator that they move the needle .002 inches? Or, is there pad material that has coagulated onto your rotors? Sounds like we need to go deep. I'm always happy to have a discussion about products that customers purchase that don't meet their expectations. You can call me anytime, always happy to have discussions to improve the experience. Founder, BuyBrakes.com John Butler 888-257-7149

Response from BuyBrakes.com· Oct 26, 2021

Lucas- Need your order number and/or last name so I can dig into this. I'm always happy to have a discussion about products that customers purchase that don't meet their expectations. You can call me anytime, always happy to have discussions to improve the experience. Founder, BuyBrakes.com John Butler 888-257-7149

Response from BuyBrakes.com· Oct 24, 2021

We can see you're frustrated waiting months for your drilled/slotted Toyota Echo rotors pads, but we did reach out to you with this message. "Morning Dean, The order you placed for the drilled and slotted Stoptech rotors and pads have been on an extended backorder and will continue to be until likely the first of Next Year. Please let us know if you would like to find another alternative or simply refund your order. We were unable to locate a slotted or drilled alternative available for your Echo. Any potential alternative around $100 would be a smooth faced premium rotor and pads, although even those supplies are limited. Please advise on how you would like us to proceed." - Chris ... Refunds are always available for those who can't endure the wait for their specific parts ordered or we can help find an alternative. You, can call me anytime, always happy to have discussions to improve the experience. Founder, BuyBrakes.com John Butler 888-257-7149