Business SkyReviews of business.sky.com

Shocking customer service For 3 days im having problems with my internet and phone! Goes on and off and now the internet is back but after 6 hours phone stopped working! I’ve tried to call them 3 times without success. after 56 minutes of listening to music, phone was disconnected! Im leaving to the BT first thing tomorrow

Left me with out broadband and phone line for 3 weeks was promised multiple times about someone coming to fix the issue no one ever turned up and sit on hold most days for atleast 35 mins before you speak with the customer service team that are all useless

Avoid its rubbish, everyday my Internet drops out, no phone lines...if you want no customers to call you then this is perfect for you otherwise stay away

I signed up with Sky Business and they promised me 3 months, free of any charges. I checked my bank account only to find they took the amount of £66.00 out of my account.On calling them they told me that they had made an error.After a lengthy conversation for the second time with them they said that they couldn't refund the money back into my account.They wanted to use it as a credit in future months once the free period of 3 months was over. Not only is that illegal, it's totally disrespectful. If you are contemplating joining Sky Business, be very careful and record any conversations you have with them.I'm not going to let the matter rest, and intend to get a full refund.

AVOID, AVOID at all costs! Absolutely do not contact this company. After weeks waiting and hours of numerous calls, each team member telling me different stories and never replying to emails as they promise they will, just stick with trustworthy companies like EE. What a dreadful experience.

If zero star rating was an option, I would’ve chosen that! Extremely disappointed in the service and follow up. The sales team were very eager to sell me their business broadband and telephone package on their fast fiber network, signed up to the 24 month contract, and they promised that everything would be up and running within two weeks. BT open reach appointed a subcontractor who came to do the necessary cabling, etc. Installed the box for the cabling, inside the business address. Their contractors said they would need to come back and do the rest from the outside, however since there was a flat roof above the ground floor extension, I was told it was a health and safety issue because they had to use a ladder. On the day the installation engineer said that it wouldn’t be an issue and they would still do the install I would need to make another appointment to arrange that. On Friday evening at 6:22 PM I received a text message that my order had been cancelled, I called in on Saturday morning to find out why and I was told that nobody was in attendance at the appointment, my business probably had 10 people on site throughout the contractor visit, I explained this to their technical support team who then said they would get somebody to call me back at 9:15 AM on 13/04/24 No, call back so I called them this morning 15/04/24 the customer service representative blatantly said “well we can’t do it” the explanation again they would have to use a ladder and health and safety issue. The telephone representative said the contract would be cancelled. They suggested I speak to my previous supplier to who Sky had already given notice to on my behalf, the Sky representative didn’t give a toss I asked to speak to a manager I was told I didn’t have an operating line and broadband and therefore I have no contract so it wasn’t really their problem. BT open Reach subcontracted to another installation engineer and they basically wasted a number of hours and my time showing them where the cabling, telephone Internet points etc. They really were not interested, If you want, proper business telephone and broadband, don’t use Sky, it’s been an awful experience knowing that my business relies on the internet to receive prescriptions.

The sky business service is a joke. Absolutely awful for any small businesses. No follow up service, can't fix faulty lines and if you was expecting a decent speed we have 1.9mbps download and 17.6 upload speeds from their superfast broadband package with a 4g backup device that doesn't work.