BulbSquare Reviews | Read Customer Reviews of bulbsquare.com

BulbSquare Reviews | Read Customer Reviews of bulbsquare.com

BulbSquare reviews

Showing 98 reviews with 1 star · Clear filters

Jordan O.
Posted Dec 18, 2024
Terrible customer service, inaccurate website description
Took six months for the light fixture to arrive, the company was completely unhelpful during this period. Once the product did arrive it in no way matched the description. I asked to return it and was told that I was out of the return window despite the fact that the return window elapsed while the light was in transit.
Response from BulbSquare· Dec 18, 2024
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
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Robin S.
Posted Nov 14, 2024
Never buy from this company
BulbSquare misrepresented their light fixture on their website. It stated it was black, but was a shiny silver. When I asked to return it, because it wasn’t black, they refused. Terrible service and cheap looking product. Never buy from them.
Response from BulbSquare· Nov 15, 2024
Dear Customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, Bulbsquare
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Elizabeth S.
Posted Sep 25, 2024
POS SCAM
Any glowing reviews on this site are clearly written by hired minions. Do not buy from here. I basically concur with every bad review here. Light is a POS and they won’t issue a refund. That’s after I had to fight to get them to send missing parts to me. Twice. I’m so angered that they’re allowed to exist at all and that there aren’t stricter regulations preventing this scam. Bulb square don’t you even insult me with a BS response to this review! DON’T YOU EVEN DARE!
Response from BulbSquare· Sep 26, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, John
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Gina A.
Posted Sep 11, 2024
Beware
Beware! This is a Chinese scam company. Do not buy anything from them. The lamps I ordered came damaged and despite the fact that they sold me an insurance and gave a money back, safe shipping guarantee their insurance partner did not pay anything. The lamps were also very low quality.
Response from BulbSquare· Sep 12, 2024
Dear Gina, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, Lily
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Ben B.
Posted Jul 31, 2024
WOULD NOT OFFER A REFUND
Product did not match the description, the fixture was cheep quality and the return process was impossible. I ended up disputing the charge with my credit card because they wouldn't issue a refund. I would stay away from this company. It's a foreign company marketing to the US of some sort using direct shipping from China.
Response from BulbSquare· Aug 1, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, John
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Joshua
Posted Jul 19, 2024
Bought 3 ceiling fixtures NONE qworked
bought three fixtures, none worked, flashing, not coming on, blinking, horrible. i could ship back to HONG KONG! but cost more than lamps, what chep, lousy products! DO NOT BUY THEM!
Response from BulbSquare· Jul 22, 2024
Dear Joshua, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you’ve encountered with the fixtures you purchased from us. This is certainly not the experience we want for our customers. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you for giving us the chance to improve and fix this. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Best regards, Ava
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Maysoun A.
Posted Jul 14, 2024
A Nightmare Experience
To all potential customers, heed this warning: do not buy from Bulbsquare.com. My experience with this company has been disastrous. Here’s why: 1. Incredibly Long Delivery Times: I moved into a new house and placed my order in February. Despite their website confirming a delivery timeline of three weeks, I received the first batch of my order in April and the second batch in May. In total, I waited four months for my order. This is absolutely unacceptable. 2. Customer Service: The customer service at Bulbsquare.com is the worst I have ever encountered. They consistently blamed delays on material shortages and falsely promised that my shipment would be ready in a week. This promise was never fulfilled. Here is the response from customer service: *"We've encountered some delays due to understaffing at the copper factory". *"We are awaiting materials from the copper factory, and we estimate that it will take approximately another week before we can proceed with shipping." Their communication was nothing but a string of empty assurances and fake timelines. 3. Incomplete Orders: When the lights arrived, most were missing installation kits. This oversight added another layer of frustration to an already horrible experience. 4. No Return Policy: To make matters worse, if you decide you no longer want the lights, you cannot return them. The customer service confirmed that returns to China are not possible. Here is the response from customer service. "in the future, even if you refuse to pay, they cannot be returned to China. If we were to resend the lights, the combination of production time and air freight would still result in a considerable delay." 5. Management: Trying to escalate the issue is futile. Even if you request to speak with the operations manager, you will only receive an email response offering a discount to close the matter. They do not address the root issues of delay. In summary, dealing with Bulbsquare.com has been a nightmare. They have proven to be unreliable, unhelpful, and dishonest. Save yourself the stress and avoid this company at all costs.
Response from BulbSquare· Jul 22, 2024
Dear valued customer, Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves. We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case. Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements. Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services. We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience. Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again. Warm regards, John
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Armel C.
Posted May 1, 2024
Lamps have cheap quality and they are expensive
The lamp I bought is the Contemporary Scandinavian Solid Wood Iron Cylinder Shade 1-Light Wall Sconce Lamp For Bedroom. I received it in good shape but I had to assemble it which is fine. The parts are of very poor quality. The screws don't turn properly on the bolt and you can tell their quality because of the casting that shows a line around the screws. They are also scratched and more importantly was the arms of the lamp. They look cheap plastic with some residual oil stain you can't remove because the plastic absorbed it. The shop looks like they are selling high end products. It's a ruse. The price isn't even cheap considering the quality you get. I will see if I can even return it since it's ship from China. Update: they want to give me a partial refund on a new product that I request to return the same day I received it. In reality they charged me more money without any reasons and then refund this extra charge. I am still waiting for the refund of the total cost of this product. Update 2: I have sent proof that you charged me $42.27 and $16.91 and then refund then back. Therefore you didn't refund me anything. Update 3: they claim to be willing to refund me but never did and focus more on this review than providing a good service. I have give up my $180 and move on. Don't buy from this store unless you are willing to take the risk of losing the money. Their store is advertising the wrong quality product and there is not any descent customer service.
Response from BulbSquare· May 8, 2024
Dear Fouhay, We are very sorry that our product did not satisfy you, your feedback will help us improve our product. Based on your refund request, my colleague Ave processed a 35% refund for you yesterday. The refund will be returned to your account within 48 hours. We noticed that you left a negative review on the website. We apologize again for your dissatisfaction with the product. To show your support for our service, we can provide you with an additional 5% discount on the product. Can you withdraw this negative review? If you are willing, can you contact us at [email protected]? We will process your refund. We look forward to your reply. Best regards Tina Update: Dear Fouhay, We thank you for raising your concerns and we are working hard to improve our services. On May 7th, we processed your partial refund, you can track it here: https://cdn.shopify.com/s/files/1/0553/0107/9240/files/171542526065.png?v=1715425289 On May 9th, the refund was deducted from our account, you can track it here: https://cdn.shopify.com/s/files/1/0553/0107/9240/files/17154253795563.png?v=1715425409 We would like to clarify: We cannot charge your account without authorization to debit. Could you recheck your account? You can also inquire with your bank with the Acquirer Reference Number (ARN): 74481324129000001729394, 74481324129000001741258. We value your request for a full refund, and if you are willing to withdraw your negative review, I guarantee that we will provide you with the total cost of the product. How does that sound to you? Best regards Tina
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