Build.comReviews of build.com

My refrigerators were delivered a week later than they were promised and I spent tens of hours on phone and email. Everyone would promise to follow up and never do it. the communication was horrible.

I will not buy anything from Build.com ever. I am a contractor that would buy tubs and vanities, kitchen sinks, faucets, etc... from build and would put up with some subpar service and returning damaged items before. However this last go around I received a tub, after two weeks of trying to get the courier to deliver it, that was severely damaged. So they sent me out a replacement tub. 👍 Three weeks later I received another damaged tub. At this point it was too late. I had to spend a Sunday finding a place that had a similar tub in stock. Thank you George Morgan! After which it has been weeks of back and forth phone calls and emails. Most recently I was told they have 30 days to decide if they want the tub back or if I have to dispose of it myself! They will also not refund me for the damaged bathtub until they make that decision. Now I was told I will be refunded in 7 to 10 business days and I have to dispose of the tub. When I asked why I should be responsible for taking the tub to the dump and paying for it, they suggested I break it in to little pieces and put it in my garbage can..!? 😂 Thanks for the help guy. Or he said I could donate it to Habitat for humanity.. Why would they want a tub with a hole in it. 🤔 I guess it was there way of making sure they never have to deal with me again. Apparently they are not interested in repeat customers or contractors that pass their name along to other homeowners and contractors. I will not bother these guys again and I would suggest you don’t either!

Do Not order from Build.com. Horrible quality and customer service. I have a broken sink vanity in my foyer that I’m now responsible for. I can’t even lift it yet I need to pay to have someone bring this to the dump for me. Shop somewhere else!

Poor Refund Process. I purchased door levers and when they arrived the Venetian Bronze was much darker than what I had already purchased and installed. I returned them (easily done) and purchased what I needed. The refund has been incredibly slow. I was initially refunded $20.94 (one door lever) and after a few days and checking my bill I called about the remaining balance. The purchase price was a total of $125.67. I talked to a representative and he said he would send the remaining refund through right away and it should appear on my credit card statement the next business day. No such luck. I called the following day and it was still pending but $8+ short of my total refund. The representative was very nice and helpful but couldn't have my refund processed any faster...it is going to be 2-3 more business days. I will keep checking....

Recently I ordered a WHITE DRAIN push in strainer for a shower. I received BLACK! I re-ordered, but received BLACK AGAIN! I contacted them and they said they would make it right and send out a WHITE one A.S.A.P. Well, guess what? Today I received the one they sent out for the THIRD time, and you guessed it, IT WAS BLACK!!!!! How DENSE can a supply company be?????

DO NOT PURCHASE FROM BUILD.COM. I purchased shower & tub fixtures for a bathroom remodel project. As most construction projects go you sometimes need to return items as they do not work. In my case my plumber went to install & informed me my internal plumbing would not work with the fixtures. I returned the 2 items to build.com as they instructed. I only received a refund for 1 of the items. I have contacted customer service 3 times regarding the refund for the other item which was $500. I keep getting the run-a-round saying the credit is pending. I guess I should have read the reviews before considering purchasing from this company.

This company is a no-service firm! Very unflexible delivery, missing items not deliverable. Refund takes now already three months and still no money. AVOID at any cost!

Terrible customer service. They just canceled my order without letting me know beforehand. They offered no solution for being unable to fulfill my order. I even contacted customer service and they couldn’t care less!