Budget Car RentalReviews of budgettruck.com

THE WORST! RACIAL PROFILING! They were looking at me like I was going to steal their raggedy truck and take it to Mexico to get chopped up for parts. Also the beat up truck had mechanical problems it was pulling to one side the whole trip. Glad I made it without breaking down. Never again!

This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue. I was forced to stop working for the day just so I could find another truck rental that cost me a lot more because of last-minute reservations. Disgusting people that work for Budget. Disgusting customer service!!! Disgusting company!!!

I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list. After sending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous! Of course, I didn’t return to that pathetic "establishment". In two days, I gave them the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and extremely worn out in general. It is simply dangerous to ride in it. I am now seeking reimbursement for my wasted time and money I spent on workers, who were waiting for me at home to help load the truck.

Worst truck rental experience in my life! First didn't actually have truck I rented. No calls emails or texts. I show up - no truck. They send me to another location that has the truck. Took 2 hours to "move" reservation. Call customer service 2 hour wait for someone who can make decision. I reserved and paid for truck for 2 days, Budget changes it to one day and then charges me for an extra day. Then after dozens of calls refuses to fix their mistake. Also truck was a POC.

Provided me with a nice clean car with full tank, reasonable customer service. After I returned the car - with a full tank, having been run through the car wash and vacuumed, so that it was in the same condition as I received it - the company refused to refund the full amount of the hire deposit I paid. Not impressed.

The car was not cleaned before it was rented to my family. In the current times with Covid, this is unacceptable! Also, no one at the lot upon taking deliver of vehicle. I had to inspect the mini van myself, walk back to the airport terminal, with my cell phone of the pictures taken, front end damage, multiple dings, marks, scratches that I may have been held responsible for. In contacting Budget on the phone, 2 times, over 40 minutes on hold, could not wait for a live person. Delayed my vacation. Was told by manager and counter representative that some form of a credit will be issued onto my credit card, (5 days so far and nothing) I have requested to be contacted by Budget, to be continued , but I will be updating online reviews where ever I can. As of now, I will not do business with this company again.

This is for Budget truck rental do yourself a favor and a headache and stay FAR AWAY from renting a truck from this company I made reservations ahead of time to rent a truck going one-way. I'm moving out of state and since I put in notice I have to have all my stuff out on a certain date. Days went by I'm thinking everything was going smoothly I'm already to go they (emailed me) saying they don't have they checked inventory and they don't have anything available for me...WHATTTT????? Who does that? Now since it's so last minute im out of luck because there are no other truck available or any other movers because it's so last minute. These people have me in a very BAD POSITION ! Now im screwed and there's nothing know one can do about they don't even care. They should keep up with there inventory before they let there employees make reservations. This is ridiculous I never been so disappointed and upset in all my life!! Do yourself a favor don't end up like me look elsewhere for a truck all you'll get here is your time wasted

Horrible customer service. You can't add an additional driver after the contract has been opened. Something came up in the middle of the move and we needed to add another driver but couldn't do it. It's against their policy. Ridiculous.