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837 reviews
Broadmoor RV SuperStore Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
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customer
Posted
Our experience at Broadmoor was excellent! Everyone we met (Angel, Austin, Molly) really did their absolute best to ensure a seamless customer experience. Bravo!
Response from Broadmoor RV SuperStore Inc.· Jul 20, 2021
Thank you for the words of praise. I have made sure that Angel, Austin and Molly all saw it. Buying a new RV should be as easy as hooking up and taking off and we hope this was true with your experience. Happy Camping!!
Patti and Charlie M.
Posted
Thank you All. This was a great experience. I highly recommend you guys. Charles and team, Chris, Brad, and Molly thank you for taking care of everything else. We are ready for what comes next. Our retirement begins.....finally❤😎🙋♀️
Response from Broadmoor RV SuperStore Inc.· Jul 13, 2021
We hope that what comes next is the open road and exploration! So glad we were able to be part of the experience.
Darrol P.
Posted
This was our first R/V purchase. When I first called Broadmoor Chris Almanza anwsered the phone and from them on he helped us from start to finish. He anwsered our calls and questions. Great job Chris and THANK YOU VERY MUCH. We love our trailer.
Response from Broadmoor RV SuperStore Inc.· Jul 7, 2021
It sounds like Chris treated you like family, which is exactly what we want! As you get out and about in the new RV remember if you have questions do not hesitate to call Chris. If he can't answer the question he will find someone who can! Happy Camping!
The Nesmith F.
Posted
Our experience at Broadmoor was excellent! Everyone worked to ensure we found a perfect home-away-from-home; from Angel helping us find our Micro Minnie, to Molly making the purchase a breeze, and Charles making sure we were ready to hit the road. We were overly impressed and pleased with the customer service. Thanks to Broadmoor, we’re definitely happy campers!!
Response from Broadmoor RV SuperStore Inc.· Jun 30, 2021
Start to finish it's nice that we didn't drop the ball. We will continue that as you use your Minnie and may need some questions answered. You can reach out to either Angel or Charles and they will help you as best they can.
Caren L.
Posted
Angel in sales was super! Service department was great!
Response from Broadmoor RV SuperStore Inc.· Jun 30, 2021
We call her our Sales Angle for a reason. Glad your experience was pleasant and hassle free!
Dorothy
Posted
Everyone was so helpful and easy to work with. No pressure for sales just honest explanations of the details of the RV and the coverage plans available. Fast easy service and the guys in the bays are patient and explain all you need to know to take the best care of your new RV.
Response from Broadmoor RV SuperStore Inc.· Jun 30, 2021
That patience will continue even now that you are down the road. If you ever find yourself in a situation where you don't remember what you were told, or if something isn't just working quite right, please give us a call and someone will attempt to walk you through it. Enjoy the RV and happy camping!!
Dave and Sheila T.
Posted
This was our second major purchase from Broadmoor RV, and also the second from Angel M. As with our first purchase, it was a great experience. Angel, Molly and Trent are exceptional representatives for the dealership; and, when we deal with them we always feel like we're their only customer. Our first purchase was a Jayco trailer, and this latest purchase a Coachman motorhome. We are very happy with our purchase, happy with what we received in trade for our trailer, and the great pricing on our new motorhome. When you know that you will be treated fairly, it saves a lot of time from having to shop around. Broadmoor RV is our go-to RV place.
Response from Broadmoor RV SuperStore Inc.· Jun 30, 2021
RVing should always start easy and it sounds like transitioning from and trailer to a motor home was seamless and comfortable. I will make sure Angel. Molly and Trent hear your kind words!
Tyler W.
Posted
From the first time my wife and I went to go look at trailers the Boradmoor team was extremely helpful and kind. We didnt know what we were looking for at first and the salesmen gave us a lot of useful information we used while shopping around at other places. A few months pass and we’ve been around town and surrounding areas looking for our perfect trailer. We found ourselves back at Broadmoor when the time came to pull the trigger, and just like when we were looking the salesmen were very helpful. Throughout the entire buying process up until we hooked up and drove off the lot we were very pleased with the experience!
Response from Broadmoor RV SuperStore Inc.· Jun 30, 2021
Rest assured our obligation to you is not done. If you find any issues with your RV we will be here to walk you through the repair process. Thank you for the kind words and welcome to the Broadmoor RV family!
