Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

The “full” propane tanks lasted 8 hours. Obviously not “Full” . Disappointed in the familiarization tour. Although we were treated very well by our sales person Angel.

Waiting to see if we got a good buy. Last time we got screwed

The entire sale of my brand new RV went very smoothly! However, I’ve been waiting 4+ hours for a call back to try to figure out my satellite hook up to my RV! Still no call back!!😫

Purchased a Outdoors RV 26RLS. The sales department was wonderful and a pleasure to work with. I would definitely Buy another from Broadmore. That being said the service department is terrible, I have had nothing but problems since the beginning. They forgot a part for my equalizer hitch that I purchased with the trailer. It took 4 calls and 4 weeks to get the part sent to me and I had to talk to the service manager to get it. I took a tire back for warranty and had to deal with the service manager again to get it replaced. I watched a woman at the service desk talking to a customer on the phone, she was rolling her eyes at the customer and was disrespectful about them after she finished the call. I can imagine that all customers are treated like that behind their backs. I am unfortunately stuck with the Broadmore service department because I purchased the extended warranty other wise I would go elsewhere.

Mixed review. Our original sales person bailed on us but we ended up with an amazing one! Jason was 5 stars hands down! So was Doug! They were very helpful and wonderful to work with!! Highly recommend! The Finance (John?) and signing went great as well. The three stars is based on our walk through and the condition of our trailer upon pick up day. We are experienced with RV’s but he still should have gone over everything despite our knowledge of RV’s. We wanted to make sure certain things worked and we ended up doing that part at home. (Although we should have made him do it there and regret that now.) We were told it would be cleaned and gone through and it was very clear to us that it was not. It wasn’t washed, the awning was still really dirty, the water lines were not tested (the outside shower still had the red winterizer in it) the outdoor kitchen wasn't touched. It had grease all over the burners and the fridge and sink were really dirty. The inside of the trailer hadn’t been cleaned either. The counter tops were clean and that’s all. No toilet/shower/sink/stove scrubbing happened at all. There was still dead moths in it, the screens on the windows were still uneven and not in the windows all the way, the upper vents still hadn't been fixed... we were Very disappointed with that part of our purchase. But overall We love our new-to-us RV and the people at Broadmoor and would recommend them to our friends.

Everything was pretty much the typical RV buying experience. I knew what I wanted, so instead the staff tried to pressure me to buy other products to go along with my new RV. Warranties, warranties, warranties, accessories, etc., adding up to nearly half the cost of the TT I just purchased. They are friendly and knowledgeable people, just be prepared to say no a lot. They also charged me $125 to set up my hitch that I did not buy from them; I didn’t argue, but I was a little miffed that it wasn’t done correctly (their tech couldn’t figure out why the lights wouldn’t work properly, until I informed him that the ignition key had to be on, and that he had his test plug in upside down). The brackets were not located where they were supposed to be, not torqued properly, and there were not sufficient threads showing outside of a nylon locknut. No big deal, I moved everything later and replaced all the hardware with correct length bolts. The one thing that did surprise me is that the gray and black tanks were completely full! I mean all the way to the bottom of the toilet and all the way into the shower trap! My guess is that since I ended up being late for my orientation appointment (drove 2700 miles to get this thing), or because I didn’t buy their sewer hose kit, they forgot to tell me they were full. All in all happy with the unit, and not going to sweat the small stuff.

Sales staff was great and knew the product. service from staff was on point. Be advised to pay attention in the finance office. Hard up sell of unneeded add on's and no choices offered on finance. I would recommend talking to your credit union or bank before signing.

I thought the cost was $200 less than the price on paper work. I asked for about so much difference on the trade and ended up with almost double. I guess I didn’t figure something right. Glad I got the trlr but not having to pay the price.