Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Marta made the purchasing process easy. Check out / prep of the RV was not that great. I found a leak, goo was all over the RV extension cord, two pins came out of the upper bunk, The railing on the ramp did not work. (I had to fix all of these). I discovered all this during the walk through. It should have been done way before I showed up. Also I discovered two large defects in the siding on both sides of the RV. Service still has not addressed how they plan to fix those issues.....

The first time stopping at the store for parts I left feeling great about the staff. Just called to order a tail / brake light for a Lance trailer and couldn't get anything done without quite a run around from Haily in parts. Needed the year, serial , model but she still wouldn't help me without a picture of the taillights. Back to my original dealer and the parts are ordered and on the way. I will be cancelling my service appointment over this. Thought I found a new home for service, I thought wrong.

Lack of product knowledge, poor communication, dirty RV interior during the "walk through".

A new RV should be clean for the walk through. RV was not cleaned prior to walk through, not vacuumed, or dusted, drawers were dirtly, beds were dirty and there were dirtly hand marks all over the beige walls. Trim/molding at end of cabinet was coming off. I brought this to the attention of the person doing the walk through and it was not fixed properly. The front of the refrigerator was still loose and falling off. I used to sell new homes and prior to the home buyer walk through everything was cleaned and made perfect for delivery. I expected much the same with a new RV,even a new car is cleaned prior to delivery. I repeatedly asked if the battery and solar panel, and propane would power everything except the microwave and air-conditioner and was told yes more than once.I was told a generator would only be needed for the ac and the microwave. That was the whole reason we added an extra battery and the solar panel. However when we got it home, none of the outlets worked.We plan to dry camp so this was important ( I still have not tested this via plugging in)however this could have been covered in the walk through and demonstrated that they all worked. So now that's questionable.This is our first RV walk through should have been more thorough. We got home and did not know how to raise and lower the table, the small things could have been shown to us and it would not have taken much. Instead it was a sales pitch to sell us all the things we already said no to at the time of sale- the 2500 exterior protection. The RV was winterized so I do understand that not all things could be demonstrated but it could have been done better. Our salesman Brad was great, and very informative but the walk through brought the rating to a 2 star.

Dealership didn’t want to let us test drive a used motor home until we agreed to a price and commitment to purchase. When discussing the kbb average retail price we were told that we couldn’t go by kbb because the RV was in such good condition. The RV was in very good shape and it was our fault for not being better negotiators, they had indicated they had given the customers who traded in the RV a very high trade in therefore thczere was a small margin. This of course was not accurate as we contacted the previous owners and they told us what was given. The bottom line is we felt very deceived as the dealership made 125% profit on the sale, I know it’s always a risk when purchasing anything but we really feel that this was way above and out of line.

Made a purchase over the phone on Sunday. Had to call into to talk with finance manager to see if we really had a sale. Did not have any numbers to go off other than purchase price. No documents to review. Good for us as the dealership cut the price by a couple thousand in the meantime. Finally got to the dealership a week later and they had us mixed up on which trailer we were buying. This was do to lack of communication by Broadmoor again. I thought these guys had their Sh** together. Anyway, figured out the correct trailer and had to argue over a $100 gift certificate. You know that was going to close the store if they paid it out. Walk through with the inspection guy was good. Very helpful and knowledgeable. Bad thing was he said the trailer was all ready to go so hooked up and left. Got home and front vent cover was not closed so it flew off and broke another one on the way off. They did overnight us 2 replacements and were good about taking care of that. Partial reason why 2 stars.

Great service but not super happy about my first trip with my brand new rv. There was a water leak under the kitchen sink, the faucet was loose and wasn't even began to be tightened, the lift up bed frame broke while accessing the storage under it. All of these things I fixed myself up camping so I wouldn't ruin the trip. Two of these things should have been caught before delivery and the other I feel like is disappointing design from the manufacturer. Either way, not super thrilled.

It took two calls and several people to resolve our issue. We enjoy the layout of our new trailer but after our first extended camp out with the trailer (Salem) we realized the poor quality we purchased.