Great
837 reviews
Broadmoor RV SuperStore Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 127 reviews with 4 stars · Clear filters
David
Posted
Experience was fine until after the sale. Over 2 weeks waiting for the service department to contact me about warranty issues.
Response from Broadmoor RV SuperStore Inc.· Sep 10, 2018
We apologize for any inconveniences. I will be handing your review over to the appropriate staff member. Thank you David for your business.
Steve
Posted
Sales was great. The walk through was fine. When we got our trailer up to camp spot the batteries were dead. I asked about them. They said they would check them. I took the cover off. Because we were smelling bad fumes. One of the acid caps. Was off no acid in the battery. It was smoking. Putting off a terrible smell. I had to unhook the battery. I put 2 bottles of water in it. And tried to charge it. It continued to smell. Had to go to town 2 hrs away and get new batteries. Outside and bedroom speakers don’t work. They said they did. But they don’t. Opened the two tabs on the outside vent for the stove. And the vent fell in the ground. The ear on one side was broke off. Allowing the vent to fall off. I will talk to Broadmoor RV. When I get off vacation. Understanding this was a $24,000. Used trailer. But think the PDI. Wasn’t done very well. Shouldn’t of has these issues. Also. I don’t believe the water heater is working on elec. but I will have it checked out.
Response from Broadmoor RV SuperStore Inc.· Sep 5, 2018
I will hand over your review to the appropriate staff member. Thank you Steve.
Bennet
Posted
Our experience at Broadmoor was great. Wayne was very patient and did not browbeat us. We are very happy with our toy hauler. And we feel the price was fair. Although, I was not happy with the trade in price of our 5th wheel. but...… we will certainly deal with Broadmoor again and I recommend people going here, rather than the other RV dealers in Tri-Cities.
Response from Broadmoor RV SuperStore Inc.· Aug 18, 2018
Bennet, thank you for your business!
Juan
Posted
Overall the staff was very friendly and helpful. The salesman was not pushy, only complaint is I would have liked for them to work with me on times they were available for picking up the trailer
Response from Broadmoor RV SuperStore Inc.· Aug 10, 2018
Thank you Juan!
Vic K.
Posted
Excellent selection of trailers w decent prices. Resolved most items prior to pick up. Need a bit more work in orientation IMHO, a checklist of topics would b nice especially for newbies. Overall, pretty happy with how it all went.
Response from Broadmoor RV SuperStore Inc.· Aug 8, 2018
Vic, thank you for your business.
Nick
Posted
Great deal on our trailer, sales and walk through were amazing. Had trouble finding the trailer though, so Jason made it fun and we went for a ride on the golf cart. Kids loved it
Response from Broadmoor RV SuperStore Inc.· Jul 27, 2018
Nick, we value your business. Thank you!
Garrett
Posted
Sales rep Brad Trumpy was excellent. Brad took the time to get acquainted with me, my plans and fulfill the needs. He is very empatheic and interested in making sure the client is a “happy camper.” The walk-through with Rich went very well. Rich was thorough and made sure I was aware of all the nuances of the unit. The one bone of contention was dealing with finance. I put money down, and the unit was ordered. I received the call from Brad the unit would be in for pick-up; the paperwork had not been completed. This resulted in 4 hours of time...prossessing what should have been completed before my arrival. If it hadn’t been for the professional action of financial manager Molly Swan the whole transaction may have blown up. I was not a “happy camper.” Molly did a very good job in getting things turned around. Long story short, I have my Arctic Fox and plan on being a “happy camper”for many years to come.
Response from Broadmoor RV SuperStore Inc.· Jul 14, 2018
We apologize Garrett for any inconveniences during your pick-up date. Glad to hear that you are a happy camper and plan to be for years to come. Thank you for your business!
Grant
Posted
Buying experice was good, very easy. Walk thru of trailer was good but pre delivery prep missed the details such as roof vent not operating properly, inspection plate under dinette not reinstalled ect. Will be bringing unit back to have roof vent reinstalled.
Response from Broadmoor RV SuperStore Inc.· Jul 11, 2018
Grant, we do apologize for any inconveniences during your walk thru. We value your business! Thank you.
