BraceLab Reviews | Read Customer Reviews of bracelab.com

BraceLab Reviews | Read Customer Reviews of bracelab.com

BraceLab reviews

Showing 106 reviews with 1 star · Clear filters

THOMAS L.
Posted Jan 7, 2024
It didn't work
It didn't work. Going to return it. The $20.00 one from Walgreens worked better.
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PAUL B.
Posted Nov 15, 2023
I bought the largest size available
I bought the largest size available. I'm 5'10 and 200lbs and it was too small . Rubber around edges is too stiff and hurt my thumb worse than the pain it was supposed to help. Terrible purchase for the 90plus dollars I spent.
Response from BraceLab· Nov 16, 2023
Thank you Paul for your review. I apologize that the Push MetaGrip didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/
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Doris S.
Posted Oct 10, 2023
I have not received my order so don't…
I have not received my order so don't ask how you did.
Response from BraceLab· Oct 11, 2023
Thank you Doris for your feedback. I apologize for the confusion, but this is review is for the service you received and not the product review.
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Carol C.
Posted Sep 27, 2023
Service/shipping all fine
Service/shipping all fine. The splint itself was all wrong for me. I have worked in hand surgery for 38 years. (hence my CMC joint arthritis) I had certified OT's fit this splint for me, had continually skin break down and zero relief of symptoms.
Response from BraceLab· Sep 28, 2023
Thanks Carol for your feedback. I apologize that the Push MetaGrip didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/
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Avicia W.
Posted Sep 21, 2023
I AM Happy with the product
I AM Happy with the product, but recently bought a size too big. I'M WAITING ON RETURN / EXCHANGE CONFIRMATION & INSTRUCTIONs. It's been over a week.
Response from BraceLab· Sep 21, 2023
Thank you for your feedback, Avicia. Our apologies for the delay, please check your inbox now and the email with the information will be in there. The email is from [email protected].
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Charles
Posted Sep 12, 2023
not fexible, not comfortable, does not help
It rubbed on thumb, reddened skin, hurts. Did not help. Rubber material is not flexible, it's very hard.
Response from BraceLab· Sep 12, 2023
Thank you Charles for your review. I apologize that your brace didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/
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nj
Posted Aug 17, 2023
Begging for reviews is bad!
Although the product is good, three emails begging for a review gets a bad one!
Response from BraceLab· Aug 17, 2023
Thank you for your feedback. Please know that we will send you only two review request emails, one to review the service you received and the other is a product review.
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Joanne D.
Posted Aug 3, 2023
Disappointed and unimpressed with the lack of professionalism …
Im sorry but I am very disappointed with the exchange policy for Push Meta thumb brace. I purchased the wrong size but did not realize this was the problem for about 2-3 weeks. I re -measured my hand and then ordered the next size -and returned the smaller Brace. I was denied a refund because Troy , the service rep , said it looked “used “. I did not expose it to water and hardly used it because it was painful to wear. If I could have been fitted by staff or a Dr before purchasing this would not have happened - but that was not possible with this product that can be purchased without an Rx .
Response from BraceLab· Aug 4, 2023
Thank you Joanne for your feedback. We apologize for the experience you had.
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