Boundary SupplyReviews of boundarysupply.com

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80+ on an item sight unseen, and no return label? Basically paid $20 to look at the bag for 5 mins and realized that it sucks. Terrible customer service. No attempt to make things right.

Unfortunately I have to give 1 stars after nearly 3 years of using the prima systems. Let’s say I was disappointed at first as well, since when I bought backpack, it took nearly 4 months to arrive. But since it was during the pandemic, I accepted the delay. Once I got my bag, I was very happy to use. Well turns out that the material on the inside do the straps and the back, generates quite some friction, when in contact with jackets. So now I’m here with an expensive backpack, that ruined my jackets. Just stay away from these products.

I came here to write a review about my experience buying from this company. But it seems everyone has had the same experience. I made an offer on the 22nd of December. I’ve emailed Kailey several times and have not had any specific details as to what the issue is. Just that “we’re working on this”. This is verging on just simple robbery. Boundary Supply, you are categorically the worst company I have ever bought something from in my life. Do not buy from them.

Identical experiences to those of other people. I have placed an order. The automatic confirmation has returned. They deducted money from my credit card. There was no shipment confirmation provided. The website states that the item is "in stock and ready to ship." In point of fact, it will take me longer than three weeks to mail out your orders. While I was writing this review, none of my orders have been fulfilled or mailed out yet. Due to the fact that I do not own a backpack, I was forced to call off my vacation to Switzerland. It's a significant financial burden for me.

despite all of the bad communication. I'll focus only on the product I bought Prima system. I have to admit the only thing that is good about this product is the design. the rest is very sucks. Pro: 1. good looking Cons: 1. Heavy af cannot really use it on a daily basis 2. material is very bad. Everything feels very hard. Everything breaks down quite easily. IT IS NOT A DURABLE BACKPACK LIKE WHAT THEY CLAIM. I got it on 13 September 2019. It has been 3 months since the warranty expired, and the back looks like it has been used for 10 years despite I use it like once every 2 months for shopping. All in all, don't buy it. You can get a better and cheaper one.

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attempts. No other contact information. It would appear they are out of business or just really bad at business. Avoid.

They must have screwed up in late August. I ordered the x-pac errant sling when the email came that it was in stock. I used the "try-before-you-buy" program where they don't charge until 5 days after you receive it. As soon as I went through checkout I got a notification that they charged me. I got someone on chat support quickly and they said that it was just pending until the end of the trial period. A couple days later the charge posted card and started accruing interest. About a week later I still had no tracking and contacted them again by email. They said there had been a "technical issue" but assured me that there was inventory allocated for my order, but said nothing about the charge. I contacted them about 3 more times over the next 2 weeks asking what the deal was, why it hadn't shipped and if they were going to refund the charge and bill again after they actually shipped. No reply. I told them that if they were out of stock and said I didn't mind waiting for a restock but asked that they apply the 20% off coupon they'd sent me to the order. No reply. The last message I sent them I had given them 3 weeks and said that if they weren't going to respond I'd have to go ahead and file a chargeback. No reply. I gave them an extra 2 business days and then saved all those emails and the chat to a PDF and uploaded it to my bank as evidence for the chargeback. I understand logistics issues and problems with new tools like the try-before-you-buy program, but you can't take the money and just quit responding. Just say "hey, sorry, we had a technical issue. It's going to be X amount of time until it's back in stock. If you want to keep the order, here's a discount or an extra item or something. If not, here's a refund and a 20% off coupon." Chargebacks are expensive for a merchant. You don't just lose the transacted funds, you get hit with a fee for the chargeback, and you risk getting flagged for fraud by card companies. If you don't respond to the customer at all, you have nothing to send to the bank to argue against the chargeback. You have to be immensely incompetent to handle things the way they have for all these people who are leaving reviews about purchases from late August on here.

It's disappointing to have to write this, because I really like their products and have been using my Boundary Supply backpack for a couple of years now. After ordering a different product on 24 Aug 2022 (after getting a 'back in stock' email) it's now been over a month and the product hasn't shipped still. Apparently I qualify for their VIP club now, i'm assuming based on my spend, but they just aren't replying to emails or tweets and giving no information on when I'll be getting my order. Delays happen, that's fine, but they're just not communicating at all. Has really tarnished my experience and I won't be using them again.