bookingace.comReviews of bookingace.com

Response from bookingace.com· Jul 28, 2023

Hi Eliy Thanks for your feedback and we are sorry for your disappointment. Everyone wants to get the cheapest available Fare but many at times people fail to understand that These Fare are not only most restricted one but are released very less in number from the Airline. You tried to book multiple reservations but we could not grab then from Airline for you and we regret for it. Although we are not solely responsible for your disappointment but still be forward our Apology. Have a Happy Travel! Thank you. Team Booking Ace

Response from bookingace.com· Jul 28, 2023

Hi Luma, Thank you for your feedback, Please be informed that the Email which you received was an informative message which intended to inform, that your booking was not Confirmed. It had Booking Ace’s Booking Reference number and not the Airline Booking Confirmation. It did not had Airline’s Booking Confirmation because Fare you chose to book was sold out. We regret for the disappointment you faced. Thank you. Team Booking Ace

Response from bookingace.com· Jul 25, 2023

Hi Robert, I am from Customer Relations Team and we took a deeper dive in your booking case and regret for your experience. Please note Booking Ace never charges for unconfirmed reservation. In Your Case you chose a restricted fare but it was not getting confirmed by the Airline however your Card was never charged. Our Advisor was just trying to tell you that the Fare you chose was Basic Economy Fare which was non cancelable. And hence Airline will impose a Cancellation fee. Booking Ace does not charge any Cancellation Fee. Please understand we are not an Airline and Sole Discretion of Fare and Availability is with Airline only. Our Sale Representative was just trying to get you next most economical fare as per your Travel needs. Our Customer Relations Team is constantly working to improve Customer Satisfaction. And do regret for your experience Thank you. Team Booking Ace

Response from bookingace.com· Jul 25, 2023

Hi Jennifer, Thank you for your Review and we regret for your negative experience with Booking Ace. Our Customer Relations Team checked your Booking History and found you chose Basic Economy as class of Service. Basic Economy is not just the cheapest fare it’s the most restricted class of Service. Moreover Airline releases very limited number of Seats which are valid for a very limited period of time. By the time your reservation request reached to our Ticketing Team respective Fare were either sold out or were removed by Airline and hence were no longer available. We do understand your concern that at times these experiences can be highly disappointing and frustrating. Although it’s not our fault still we feel sorry for the experience you had. Understand we offer Deal Fare or Most Discounted Fare and not everyone every time get these offers Our Representative was just trying to get you the next Most Economical Deal If it did not worked for you does not mean that we are Scam. Thank you Team Booking Ace

Response from bookingace.com· Jul 7, 2023

We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event. Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight. We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.

Response from bookingace.com· Jul 7, 2023

I want to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced. We take your feedback seriously and want to assure you that we are committed to resolving the issues you raised. Your satisfaction is of utmost importance to us, and we are dedicated to making things right. To better understand your specific concerns and find an appropriate solution, I kindly request that you provide us with more details about the issues you encountered. It would be extremely helpful if you could share any specific incidents, dates, or interactions that left you dissatisfied. This information will allow us to investigate the matter thoroughly and take the necessary actions to prevent such situations from occurring in the future. Once we have gathered all the relevant information, we will escalate your concerns to the appropriate department within our company. They will review the matter carefully and work towards a resolution that addresses your specific concerns. In the meantime, I want to assure you that we are actively working on improving our processes, customer service, and overall customer experience. We value your feedback as it helps us identify areas for growth and implement the necessary changes to meet and exceed our customers' expectations. We appreciate your patience and understanding during this process. Our goal is to rectify any shortcomings and restore your faith in our company. Your satisfaction as a customer is essential to us, and we are fully committed to making amends. Once again, thank you for taking the time to share your feedback with us. We genuinely value your business and look forward to resolving these issues to your satisfaction.

Response from bookingace.com· Jul 7, 2023

We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event. Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight. We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.