Boats.netReviews of boats.net

I ordered 6 spark plugs for my motor and they were shipped to me in a Ziploc bag inside a plastic bag mailer with no other packaging, 3 of them were damaged and even if they weren't I would not have used them for fear that they would cause a breakdown 40 miles offshore!!! I called and was told that they would send me a label for return but no concern for the way that they were shipped.

I have used Boats.net for years. I ordered a part online. First off the shipping was three times the price of the part but I needed it so what can I do. Then when I got it. It was the wrong part. It would cost me more to send it back.

It was good as business owner, sadly Boat.net has grown that forgot about business owners. Late shipments or delays in shipping and no more comercial discounts forced me to stop buying as we used to

Spark Plugs I ordered spark plugs from this website and the item said in the title "pack of 4". So I ordered (1) pack of 4 of the spark plug I needed. I even called to confirm the item I selected was a pack of 4.. becuase it was $6.. seemed like the price of a single spark plug... but they confirmed it was 4... Only one single spark plug arrived. I called again to see why I only received one spark plug when I ordered "a pack of 4". They explained thats how the manufacturer of the item wants the product to be listed on their website. BUT, they did place another order to send me another spark plug, expedited shipping and waiving the shipping cost. I requested they rename the product listing. For this reason and because I don't need the spark plug immediately.. 2 stars is fine. This was my first experience using this site, not sure if other products may be listed with a deceiving title or not.. but how can they expect anyone to know any different from the listed name of the item?

Parts in stock. Pay for expediting. Supposed to arrive on a Wednesday before a holiday weekend.... and they don’t fulfill the order until 3 days later and parts now get here until the following Monday. If I don’t pay for expediting, fine, I get what I pay for. But I paid for expediting and certainly didn’t get it. Agree with previous comments... just find the part number on boats.net and then order from Amazon. At least you’ll get your stuff on time. Two stars instead of zero since at least the prices seemed reasonable.

I placed an order for a SC-1000 Tac. I received it on time, but the bezel, that the salesman told me was on it, was not there. I called, to find out why and they said, that it was never there and that the sales person was wrong. I ended up ordering the bezel, they said they were in stock. I mount up the tac in my new boat. awaiting the Bezel, that makes it look right, and nothing shows up. I get on and find out that they lied to me again. The bezel was no longer in stock and would not be shipped until the 8th or 9th of the month. That is a 100% failure in my mind. I paid for rush handling and everything. I would look long and hard before I used these guys again. They did respond and said mistakes happen. Well this is twice, once when they said the kit included a bezel and a second time, when they said it was in stock and Inshould pay for priority shipping. That isn't a mistake, that is a grevious failure of any customer satisfaction policy. A resolution would be to supply the bezel freight free, or supply the bezel they said was included. This isn't about a $28.00 bezel w/freight, it is about customer satisfaction, which is always defined in the mind of the customer.

Terrible customer service. Ordered 7/13, shipped 7/23...supposedly...and as of 7/30 still has not arrived. Customer service will not respond to emails nor calls. I will Never use this site again. Update--finally got a call back 7/30 and they said they are starting the process to refund my purchase. Takes 7-10 days.....we shall see. Update 8/14--They refunded my money...thank you. Product never showed up.

I am having the same issues, i understand Covid, but 8-10 days is the bar they have set on replying to an email...