Blix BikeReviews of blixbike.com

Ordered a Blix Ultra bike with numerous accessories on June 22nd. Total cost $2,052 thanks to heavy discounts. Unfortunately I still don't have the bike, and the shipping company (SEKW) has no record of the bike, despite Blix customer support indicating that the bike was shipped. While Blix customer support has been helpful, it's clear the company has serious logistic issues and can't satisfy orders. I'll be asking for refund.

The worst customer service of any business I’ve dealt with of any type. Buy Specialized or Trek, or anything else for that matter. Steer clear of Blix. They don’t deserve your business.

Blix bikes are horrible. No customer support. Bought March 2023. Replaced controller and throttle. Still doesn’t work. Support recommended taking it to local bike shop. They will not work on it. Electrical problems. Buy local!

2nd bike I received after the first one had a poorly welded frame. Immediately after Unboxing the 2nd bike the shift and gear system lags. shift lever fell off, and stays in the highest gear, along with the app that fails to work even with proper signal. CUSTOMER SUPPORT WILL TELL YOU THAT A DEFECTIVE BIKE got damaged in transit and for a local repair shop to fix it for me out of my own pocket. Emails will go unanswered unless it benefits them. Im very deeply outraged by their lack of Customer service, Quality control, and quality in general.

Save yourself a headache and do not buy an E bike from this company. The company engages in dishonest behavior and ships damaged bikes saddling their customers with making repairs refusing to return the bikes. I did months of research and settled on Blix as a result of its appearance and price point. Four weeks ago I purchased two bikes in the same order. One of the bikes arrived in impeccable condition and it is exactly as described on their website. I am thrilled with the bike. It was packaged great with lots of padding and 50+ zip ties wrapped around components. The second bike arrived damaged and broken. The box had holes in it exposing the bike parts. Upon opening the box it was immediately clear the bike was not in new condition. 1. There was no wrapping or protective packaging. There was ONE square padding insert and ONE long foam pieces crumpled at the bottom of the box. 2. There were multiple cut zip ties laying at the bottom of the box, clearly indicating someone had already unpackaged the bike. 3. Broken and damaged derailleur. 4. Missing tire guards 5. Breaks stutter and require extreme hard squeeze to work and function entirely different from other bike purchased. Despite all of the above and providing photos and exchanging numerous emails with Blix requesting a replacement bike, they offered me nothing more than a $100 credit and a replacement derailleur that I have to coordinate fixing on my own. I paid for TWO brand new bikes and received one new bike and one used, damaged bike. Blix insists they do not resale returned bikes, but then tell me why I received two totally different bikes, one which was unpackaged and damaged? The company totally refuses to acknowledge or admit they may have mistakenly shipped me a used bike and refuses to exchange the bike for a new one. As soon as I opened the box and realized the damage I contacted the company and yet I’ve had to call and re call and send numerous emails with the company doing NOTHING. I would have been better off buying a used E bike on Craigslist. The new bike I received is great, but trust me, don’t buy a bike from this company, you could mistakenly receive a damaged used bike like I did and you will be out thousands of dollars and they won’t help you by honoring your purchase of a new bike with a new bike. It’s an egregious example of a consumer protection violation. Again, the company insists they don’t ship returned bikes, but how do they explain the lack of protective packaging and cut zip ties in my shipment. Mistakes can happen and that’s life, but this company refuses to address the problem and honor customers purchases of new bikes.

My controller died after 16 months. Apparently they’ve swapped out the computer on newer models and no longer have the old part in stock. It’s “back ordered”. This company just has the worst service. It’s unacceptable to only get a year and a half of (minimal) use out of a $2k bike. But, of course, it’s out of warranty. Wish I had done more research and gone with a different manufacturer for our family bike.

Wow. I wish I had read these reviews before ordering my bike!! I'm not the only one with such a bad experience. Blix wins third place in the worst customer service experience of my 57 years. I bought a Vika last year, which took way longer to arrive than originally stated, but let’s grant some grace at that time with the whole “supply chain” issue. My controller failed by last fall, causing an Error 30 code and the power to die. By this spring, as it turned into bike weather I took it to a local shop who assessed it and ordered the new controller. 6 weeks later the part arrived and it was the wrong one. When I called to let them know I was told the correct one was in stock and would be mailed in a week. I asked since it was their mistake if it could be priority mailed. Nope. That customer service guy was so unempathetic, to the point of being rude. I wrote an email explaining my frustration at having no bike for a month and a half and could they please send the controller asap, perhaps pay $50 for the shop’s fee for their time on the phone with them and assessing the problem. NO response. I called 5 days later, spoke to a very kind Dylan, who said he’d do what he could. Nothing. Today, followed up, kind Dylan said he’d do what he can. I called sales to see if they could do anything, again a kind woman looked into it, and assured me it will be sent today or tomorrow. This is the thing. If I were any one of the 4 people I interfaced with on this and learned someone had waited 6 weeks for a part and my company made a mistake and she was going to have to wait 2 MORE weeks, I would get the part from the warehouse and send it priority mail THAT DAY. SO frustrating. Two months of the 4 months that are good for bike riding will be over by the time I get this part. I hope it is the correct part. Aside from that I mostly like the bike. The suspension is jarring. I would steer very clear of this company.

My bike stopped working in less than 8 months. Customer service is almost non-existent, and I have been going back and forth through slow email correspondence and them shipping me the same parts over and over again to try for THREE MONTHS. I feel completely scammed. I took it to one of my local bike shops and he said it's just cheap bikes from China with a new label and an upcharge, and there's no diagnostic tool for them here he can use to find the problem. So much money I wasted! :'(