Excellent
329 reviews
Birch Gold GroupHonesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 293 reviews with 5 stars · Clear filters
marc C.
Posted
Great customer service and knowledgeable professionals makes it a nice experience
Response from Birch Gold Group· Sep 26, 2023
Hello Marc, We’re thrilled that we were able to give you a 5-star experience in your precious metals purchase! We’re always here for you, so please feel free to reach out to us at any time should you have any questions.
Ronald F.
Posted
I have purchased gold products from competitors and found my experience with Birch Gold Group to be superior in their process, prices and customer support. I never felt pressured to purchase anything.
Response from Birch Gold Group· Sep 25, 2023
Hi Ronald, We love that we were able to deliver a first-class experience in your precious metals purchase. Satisfying our customers without pressure is why we do what we do! Welcome to the Birch Gold Group family! Please let us know if there’s anything else we can do for you in the future.
Denise
Posted
The Birch Gold Group educated me, answered my questions and then supported my decision. Delivery was as promised and follow up was timely.
Response from Birch Gold Group· Sep 22, 2023
Hello Denise, We’re thrilled to hear that our staff’s support and commitment to customer satisfaction helped ease your mind in your precious metals purchase. We are also thrilled that you received your metals in a timely manner. We’re always here for you, so please feel free to reach out to us at any time should you have any questions.
Mary Kay L.
Posted
Great communication, very timely. The people I spoke with were very polite, they answered all of my questions and came across confident and reassuring. I received my shipment a lot sooner than I expected.
Response from Birch Gold Group· Sep 22, 2023
Hi Mary Kay, Thanks for your feedback! We're so happy to see that our commitment to timely responses and a kind, friendly staff was reflected in your experience with us. It was a pleasure to have the opportunity to assist you and we encourage you to reach out should you need anything in the future.
William P.
Posted
Birch Gold Group staff helped me through my first time purchase of this type. All the steps involved were explained to me and I felt comfortable and safe doing business with their company. My purchased items arrived complete in a timely manner.
Response from Birch Gold Group· Sep 22, 2023
Hello William, We love that we were able to assist you in your first precious metals purchase! Satisfying our customers and making them feel comfortable in the process is one of our favorite and most important things to do. We’re so happy it made you feel confident in your purchase and that the metals were delivered in an efficient manner. Please let us know if there’s anything else we can do for you in the future.
Manuel
Posted
Everyone in the company provided me with all the information that I required and answered all my questions very clearly. They also were very quick and efficient with all the process and helped me reach my objectives.
Response from Birch Gold Group· Sep 22, 2023
Hi Manuel, We are thrilled that you had a 5-star experience with us! Fulfilling our customers’ needs, while also being efficient in doing so, is why we do what we do! We’ll always be here for you, so please don’t hesitate to call us if you need anything.
VJ
Posted
The representatives are respectful, knowledgeable, and accurate in their presentations. The waiting period between ordering and receiving product does get a little nerve racking as time goes by, but always within the presented time frame. Thank you for being a trusted source.
Response from Birch Gold Group· Sep 22, 2023
Hi there, Thanks for your feedback! Educating customers and spreading kindness while we do it is what it’s all about. We understand that the current market's demand for precious metals can cause nerve-racking moments but we’re glad to hear you received your shipment within the estimated time frame! If you have any questions, please don’t hesitate to reach out to us!
Sylvia S.
Posted
As a first time investor in gold & silver, I felt uncertain about what to do or expect. Birch Gold communicated beyond expectation at every step of my purchase. Someone either called or emailed to make sure I was satisfied with the service and wanted to know if I had any questions or concerns at each step of the purchase. They keep making sure that we, their customers, are happy. I am so confident I made the right choice with Birch Gold Group.
Response from Birch Gold Group· Sep 20, 2023
Hi Sylvia, We really appreciate your feedback! It makes us so proud to hear we exceeded your expectations. Communication is vital when it comes to understanding our customers’ goals and needs so we’re happy that reflected in your experience with us. We’ll continue to be here for you if you need anything in the future so don’t hesitate to contact us!
