Birch Gold GroupReviews of birchgold.com

Response from Birch Gold Group· May 14, 2025

Hi Green, We thoroughly searched our systems and didn’t locate any record of you being a customer of ours. We asked Trustpilot to reach out to you on our behalf and request information that would help us verify your experience but regrettably, no response was provided from you. We encourage you to contact us at (800) 645-8709 and ask for a Customer Success representative so we can help resolve this disconnect.

Response from Birch Gold Group· May 8, 2025

Promptly after receiving Ron’s feedback on Trustpilot, we reached out to him and have cleared up his misunderstandings and have addressed his concerns. Birch Gold Group’s policies are navigated through transparency and integrity and do not have bait and switch practices. We have confirmed through his portfolio positions that he received all the metals he purchased, and he is currently in profit should he decide to sell the metals. Unfortunately, another Precious Metals dealer has been speaking to Ron and feeding him false information, but we believe we had a productive conversation, and we hope it provided Ron with the clarity he needed. We encourage him to call us should he need anything in the future.

Response from Birch Gold Group· Aug 19, 2024

Hello, Birch Gold Group takes Do Not Contact requests very seriously and ensure that anyone who asks to be placed on our Do Not Call or Do Not Email/Mail list is done so promptly. We would like to investigate this matter to ensure your preferences are honored. Trustpilot has reached out to you on our behalf and requested information that would help us resolve this matter, but regrettably, no response was provided from you. Please reply back to them or call our office so we can address this immediately. Thank you.

Response from Birch Gold Group· Jul 19, 2024

Hi Steve, We have thoroughly reviewed our records to address your concerns, however, we did not locate you in our systems. Trustpilot has also reached out to you on our behalf to request information that would help us identify you as a customer, but regrettably, no information was provided from you. We’re dedicated to ensuring 5-star experiences and kindly ask that you reach out us so we can identify you and resolve your concerns.

Response from Birch Gold Group· Aug 2, 2024

Hi Phillip, Thank you for allowing Adrineh the opportunity to assist you in resolving your concerns about your overall experience. To echo some of her sentiments, we have extremely high customer care standards, and we apologize if any team members fell short of our expectations. We also appreciate the feedback you shared about your IRA custodian, Equity Trust, because your input will help them enhance services and better serve customers in the future. We value you and hope that Adrineh’s efforts have helped turn around your experience. Please give us a call if you need anything in the future.

Response from Birch Gold Group· Jul 2, 2024

Hello, At Birch Gold Group, we do not use robo calls or engage in cold calling practices. After doing a thorough review, we are unable to locate you in our systems. Additionally, on behalf of Birch Gold Group, Trustpilot asked you for more information so we can further investigate your concerns, but regrettably, they did not get a response. We encourage you to contact our office, as we’d like to resolve your concerns.

Response from Birch Gold Group· Jun 19, 2024

Hi Paul, Thanks for taking the time to speak with us, as we’re happy we were able to clear up the misunderstandings and resolve your concerns. As stated during the call, it’s important to clarify that your liquidation value was never the same as melt value, but more. Physical precious metals always have a value above spot/melt price. At Birch Gold Group, we strive to educate our customers about the various metals so they can make informed decisions that align with their goals and needs. We understand that preferences can change over time, and we are always open to exploring accommodations to ensure customer satisfaction, as we did in your case. We hope that your revised purchase continues to meet your expectations and if you need anything in the future, please don’t hesitate to contact us.