BioLiteReviews of bioliteenergy.com

Customer service listened to our concerns and responded promptly with an agreeable resolution. Couldn't recommend more highly.

Fantastic customer support. I love their products.

Spare parts readily available, lightning fast shipping and communication. This Fire pit is a great addition to our camping experience.

Excellente compréhension de mon problème et service ultra rapide et professionnel.

Great product and almost as important, great support team!

I can see customer service from these reviews are polar opposite. My experience has been great. I bought a Headlamp 330 from Amazon in 2022. The Headlamp fits amazing, loved the functions including the red light and it fit nice & snug. Real happy with my purchase. The battery however eventually went. I thought I was over warranty so left contacting anyone until just recently. BioLite had left Amazon so I contacted them directly. I found their customer service pretty excellent. I've just received a brand new HeadLamp425 in the post so am chuffed.

He simply has the best customer service I have ever experienced. I love the firepit but I had misplaced a grille. They answered me immediately and followed me through the whole process and in three days, paying only for the part and not even much shipping, it arrived in Italy.

Excellent Gear , bought a few of the biolite campstove 2 plus , these stoves are amazing 👏 the ability to cook in the backcountry plus being able to charge gear is a win for backpacking unless you cry about ul backpacking, personally though a little bit of weight for something so useful is fine by me and my Members love these things.