Binance.USReviews of binance.us

Response from Binance.US· Jul 10, 2025

Hi David, Thank you for taking the time to share some feedback about how our onboarding process went for you. I'm sorry to hear that your experience with New User onboarding was frustrating! I had a chance to review your interaction. We recognize that the initial sign-up process is vital to a good overall experience and leaves a lasting impression. I apologize that we missed that mark with you this time. Thank you again for taking the time to share your experience. - Caden | Director, CX

Response from Binance.US· Jul 2, 2025

Hi there, We're sorry to hear that your experience was frustrating. We appreciate you bringing this to our attention and we'd like to understand more so that we can help. The security of customer funds is our highest priority, and we take reports like this very seriously. If you could please provide a conversation ID you may have, or reach out through our Live Chat support messenger, our team can review this right away. Thank you, The Binance.US Team

Response from Binance.US· Jul 2, 2025

Hi there, We’re genuinely sorry to hear about the frustrating experience you had with our support system. We understand how crucial it is to speak with a person when you have questions about your account, and we sincerely apologize that we didn't make that process easier for you. We want to clarify that while we do not offer phone support for security reasons, our human support team is available 24/7. Our support bot is the first step in the process, but if your issue is not resolved, you can always request to speak with a live agent to create a support ticket. We are here to help with complex issues, and we regret that this was not your experience. The trust and security of our customers are our highest priorities. We are committed to empowering our customers through education and top-tier service, and we are disappointed that we let you down. We know that trust is built on consistent action, and we hope to have the opportunity to restore your confidence in us. If you were able to create a support ticket, please provide the ticket number or conversation ID so that we can investigate this for you right away. Sincerely, The Binance.US Team

Response from Binance.US· Jul 2, 2025

Hi there, We're sorry that your experience with our support team was unhelpful and felt aggressive. Your feedback is important to us. Our goal is to always provide a consistently supportive, empathetic experience for all of our customers when you reach out for assistance. We'd like to understand more about your experience. Could you please provide a conversation ID from your interaction? Once we receive that, our team will review it right away, Sincerely, The Binance.US Team

Response from Binance.US· Jul 2, 2025

Hi there, Thank you for your feedback. We're truly sorry to hear about your frustrating experience with fees associated to transacting. This is not the standard of service we aim for, and I understand your concern. To clarify, there are two types of fees you might encounter. Exchange fees are charged by Binance.US for our services, while network fees (or "gas fees") are paid to the blockchain network to process transactions. These network fees are not collected by us and can vary depending on network traffic. We aim to be as transparent as possible about all fees before you confirm any transaction. Sincerely, The Binance.US Team

Response from Binance.US· Jul 2, 2025

Hi there, Thank you for your feedback. We're truly sorry to hear about your frustrating experience. We'd like to learn more about your particular situation to understand what happened more specifically. If you'd be willing to share a conversation ID here, or a User ID privately, we'll review to see how we can help. Best, The Binance.US Support Team

Response from Binance.US· Jul 2, 2025

Hi there, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the frustrating experience you've had with your business verification. Waiting two months and receiving vague responses is not the seamless and supportive process we aim to provide for our customers. Our verification process, while thorough, is designed to ensure the security of our platform and all our users. We are committed to building a secure, reliable, and user-friendly platform, and your feedback is an essential part of that process. Thank you again for your feedback, The Binance.US Support Team

Response from Binance.US· Jul 2, 2025

Hi there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the frustrating experience you've had; we take concerns like yours very seriously. We want to help clarify the situation, as we understand how the similar names in the crypto space can be confusing. Binance.US is a separate, U.S.-based and regulated company that serves American customers. The acquisition of CoinMarketCap was carried out by Binance.com, which is a distinct global entity. While we share a commitment to building the future of crypto, Binance.US operates as an independent company, and we aren't involved in the day-to-day operations of CoinMarketCap. We know this distinction doesn't lessen the frustration you're feeling. Being customer-centric is at the heart of what we do, and it's disheartening to hear about your experience. As we work to be the most dependable destination for crypto in America, we want to ensure every user feels secure and supported. We are here to help with any questions you may have about your Binance.US account or our services. Please don't hesitate to reach out. Best, The Binance.US Team