BikeBerry.comReviews of bikeberry.com

I bought a 49cc friction drive motor kit. when I received it there were parts i didn't need and parts that were missing .After a lot of calls they finally sent me out some parts but I had to rework them With under 100 miles on the bike all I have is problems with bolts coming loose clutch springs breaking etc. They have nice ads but i would buy elsewhere!!!!

The bike that I ordered said it was 26 in after reading the review I found out that it was only 19 in so I tried to cancel it 10 minutes after making the order they told me they cannot cancel the order even though it hadn't shipped yet after receiving the order and trying to return it they tell me I am going to get charged a 15% restocking fee and I have to pay for the shipping also they're only going to give me in store credit for the rest. If that isn't bad enough the items they sent me were dented rusted and inferior. Do not order anything from this company they are only all for themselves.

Defective product, missing, parts, lousy assembly directions, and horrible customer service. They never refunded what they said they would, they never remediated the missing parts or the defective manufacturing, and now they are completely ignoring me. I've spent hundreds of dollars for a bike that is still lying in pieces on my living room floor months later. It cannot be assembled due to manufacturing defects which have been photographed and sent to them as they requested. Later I found another site of reviews for this company - all of them terrible and with similar complaints to my own. Don't trust this company for online sales!

Horrible customer service I received damaged wheels they asked me to send them pictures of the box and the wheels which I have done. Still waiting for a refund over two days. Horrible customer service do not shop here.

UPDATE 07/24/2023 Placed my order for Wheel Set and a Mirror. Waited almost a week and come to find out that FedEx couldn't delivery my package. NOT FedEx fault because whoever processed my order assigned it to be delivered by FedEx HOME Delivery. The problem with that is FedEx HOME Delivery does NOT deliver to P.O. Boxes. For those of you that are not aware, FedEx GROUND SmartPost DOES deliver to P.O.Boxes and so does UPS SurePost. I spent over 2.5 hours chatting with Earl trying to see if they could get in touch with FedEx and have them redirect and have my package delivered via FedEx GROUND SmartPost so my package wouldn't be sent back to Bikeberry as undeliverable. He didn't do it, didn't even try. So I ask him can you at least get in contact with FedEx and at the very least have FedEx hold it for me and I will pick it up myself. But no, he couldn't do that either. He insisted that since Bikeberry sent my package via FedEx HOME Delivery, which was Bikeberrys deliberate mistake, that the only way I could receive my order is if it was resent to my physical address. That is just not an option because the reason I have a P.O. Box is to keep my mail and packages from being stolen and I work 18 hours a day and I wouldn't be there when they deliver. My first time ordering from Bikeberry was great, no issues at all. This time around, they ain't worth a crap and I can see why Bikeberry has a long list of complaints on the BBB website and other online reviews! Earl then had the gall to tell me if they resent the order that I would have to pay for the shipping! Really??? I bought over $100 in parts from them which qualified my order for FREE shipping and they made the mistake of shipping my order via FedEx HOME Delivery to my P.O. Box knowing dern well FedEx HOME Delivery doesn't deliver to P.O. Boxes. So basically, they want me, the customer, to pay for their mistakes!!! That don't cut it Hoss! I told them that they no longer have a customer and they no longer have a sale of $100+. I'll just take my business elsewhere. All they care about is how they can rake folks. Bikeberry is alright if there is a small issue where there is no time or money involved but when there's a bigger issue involved, they literally just FAIL to deliver!!! Stay away, don't do business with folks who don't appreciate their customers and correct their own mistakes. Bad business practices Bikeberry. And yes, I know alot of folks and I will spread word of mouth just how sad and pathetic you really are!!! Don't waste anymore of your time arguing with these folks at Bikeberry. Instead, file a complaint with the Attorney General in California and file another complaint with the Better Business Bureaus about Bikeberrys deceptive business practices,vonline fraud and false advertising. Also, make a vow to never do business with them and stop supporting bad businesses!!!

Bikeberry sent me Fzero brushed aluminum with 2 cycle 4 stage performance from FedEx with damage showing on box, contacted Bikeberry immediately (Freddie) they say accept it as it only appears to have damage at the wheel hub......when we opened the box we saw deep scratches on the frame...contacted Bikeberry once again with photos...was told by Bikeberry (Freddie) to get touch up paint from home depot, they refused to exchange the frame....then contacted Bikeberry once again after seeing deep tank dents....no response from Bikeberry until i started posting negative feedbacks....then Bikeberry offered $60 store credit to keep this damaged bike....I told Bikeberry we are only a few miles away, i would bring the bike to them for inspection and exchange....im not looking for store credit....im not looking for discount....im not looking for full refund.....im only looking for the bike i bought and paid for...the one WITHOUT SCRATCHES AND DENTS

Alvin seville Had my issue solved in an instant where as last person i spoke to about this felt like a friday and was eager to leave....... i e the issue was never solved, i thought it was but the part they kept sending was not the original, after further discussions they wouldnt send an og part or replace the broken wheel i bought,broken from poor packaging, so never again bikeberry

DON'T DO IT. First time ordering from this site. It has not been a good experience, so it will be my last. First, my order had still not shipped as we were nearing day 4, so I called them only to find out they were holding my order due to one item being out of stock, BUT the item was not out of stock when I ordered and paid for it nor was it updated as out of stock when the guy told me that on the phone. He gave me a choice to remove the item, issue me a refund and have it finally ship out the next day, which was day 4 after I had ordered - I agreed to do that. Next afternoon, still no email updates that anything had shipped AND no refund for "out of stock" item, Nothing. I emailed them, and within one hour, I received a shipping email that all items had shipped. Fast forward to tonight when the package arrived. The item I was told on the phone prior to shipping that was supposedly out of stock and to be refunded to me was in the order, but then we had one item missing and another one was the incorrect exhaust altogether. This is absurd. I just don't understand what is so hard about just being honest with the customer, and fulfill the order as they paid for it, OR reach out to the customer to let them know what you do not have in stock and issue them a refund for that item. I have a bad feeling that I will be chasing these people for longer than necessary to get this resolved. DON'T ORDER FROM HERE unless it is one or two items and you are not concerned about wasting your money and time. They cannot handle a larger order or honesty.