Big LotsReviews of biglots.com

I ordered a fireplace mantel in January and paid over 400$ for it, when I received my package via Fed Ex, I discovered I was sent the wrong merchandise. Big Lots allowed me to keep the entertainment center, however, when I tried to put it togethet, the parts were missing and broken so I trashed it. A week later I received my original order but when my husband took the pieces out of the box they were chipped and broken. I cannot even put it together. I have to wait 48 hours to even speak to a supervisor to make it right. I am very disappointed in this service and DO NOT RECOMMEND ORDERING ONLINE AT ALL!! 😞😞😞

I was looking for new curtains. I had a certain style and color in mind. I had shopped online and was now checking local stores. Luckily, I went to Ollie's before Big Lot's. Ollie's had good quality curtain panels for $10.00, Waverly and others. Big Lot's had brands I did not recognize for $25. Ollie's sheers were $6.99. Of course, I bought them. Big Lot's? $10. I noticed Big Lot's lovely Broyhill sectional sofa when I walked in but I also noticed a coffee table with the set that severely needed dusting. Of course, the shelves in Big Lot's contain many types of items. They are crowded together, not neatly arranged as you would see in a large chain store be it department store or grocery store. Both Ollie's and Big Lot's are selling closeout items. But Big Lot's suddenly thinks that it is an upscale department store. The problem with this is the dusty coffee table and, on another occasion, the things that I asked the store worker for that they don't carry as would be done in normal chain stores. They only carry what you have been able to buy as closeout lots. Again, there are the prices. I looked at my brand of cat food at Big Lot's. It was as much as any major grocery store, more than some. It is not as if their store is well decorated and carrying designer products. They usually don't. Of course, you will find Boyhill Naples collection furniture at Big Lots but if you go to Broyhill and click on it, it will lead you back to Big Lots. They are the only sellers of this collection. Does this mean that this is a bad collection? Certainly not, but it means that this Broyhill is a closeout lot or a super low priced set from Broyhill sold only to Big Lots. Big Lots Google listing states "Big Lots! Live BIG. Save LOTS." That is completely untrue. Overall, Big Lot's is pretty much a cheap store now trying to masquerade as an expensive department store. I will not shop at Big Lot's again but I will keep checking back with Ollie's. I have gotten some really amazing deals on quality products at Ollie's.

I would give my experience zero stars if it were an option. I purchased a sectional 1 year ago from Big Lots, along with a $70 three-year warranty. The manager who processed the transaction assured us that rips, stains, wear-and-tear, etc would be covered under warranty, so of course my husband and I felt like the warranty was a good purchase. Wrong. The sectional has ripped at the seam and the seats are peeling. I called the warranty number, only to be informed that rips at the seam and peeling/cracking of leather are NOT covered under warranty. This is NOT what the store manager told us. We were, essentially, lied to just to make the sale. AWFUL customer service. Will never ever shop at Big Lots again!

I am a former employee who walked out a week ago because the management staff allows their employees to put their hands on other employees really so I come into work to get beat up every night and you guys all are allowing this and on top of that when I walked out not one manager called to check on me I could have been on break I could have got kidnap I could have been murdered and now what manager called to check on me did you quit did you walk out what happened no I was there entertainment I was there punching bag I'm going to call corporate something has to be done about this and as well as another employee texted me explain it to me that Ashley demonstrated on her what she did to me so I have proof in my phone there a text message that Big Lots allow their employees to put their hands on me do not work at the Big Lots on 62nd and Allisonville Road they allow their employees to put their hands on new employees they allow their employees to run over the new employees there just very bad management there they don't care about the new employees the new employees or just punching bags this is not good I'm a general manager myself I was only helping out part-time through the holidays but I'm not going to be at a job where I my life is in threat no no no no

Big Lots don't have a delivery system, they use a horrible lazy 3rd party. I guess they trusted this delivery service they have and if its simple they can probably do it, if it's not they sent this big guy who pants kept falling off, and they didn't want to find a way to get my furniture up the stairs, but wanted me to pay $65, $60 for delivery and $5 for additional items from the 1st item. Not to mention I didn't know it was a 3rd party, I would have rented a uhaul myself for that case.

Awful, I use to love going to Big Lots. The cashier yesterday was very nasty. When I informed her the price was wrong and the shelf label had a lower price. She told me to go take a picture. WHAT??? Then after I held up the line to take the picture, she argued with me over the price, then she finally went to the product herself and argued with me some more that the wrong item was in the wrong place. WHAT?? I refuse to be treated like dirt by any of your cashiers. This is really, really bad customer service. And guess what when I called customer service or tried to talk to the manager, they could of cared less. You just lost loyal customers, Big Lots, not cool. Really bad, bad business.

I have been trying for 2 weeks now to get an item that was missing in the package they said it would be in. It was a 4ft gnome christmas tree and the box in which they said it was in was 3 times to small to fit a 4ft Christmas tree. I have sent 3 emails with absolutely no response. Then I started a chat with someone who told me the christmas tree would be there on friday. It was Monday at this time, so I waited. Friday came and went and no christmas tree. Sent another email and still no response.

Really bad customer service online support and in store location Las Vegas Nv ( Eastern ) they cancelled my order due tu out of stock online representative advise me to call store and check for in stock . My dumb self called store and guess what they just put me on hold for a long time and they laughed about it Poor customers service big lots sucks Also the online lady told me when I had called back and told her about the store incident she said the order option is to go the store and buy them items In store also she told me to question them about why they places me on hold 🤔that long