BetterMed Urgent CareReviews of bettermedcare.com

Triage was quick. I was in my room quickly no felt that the facility was clean. The PA could not dx me, only referred me out to another MD. She wanted to “wait and watch”. I suggested a culture of the questionable area. She agreed and then no one ever followed up with the result.

My experience was good other than the requirement to leave a payment method on record. I have never been required to do this at any other health care provider I visit and it made me very uncomfortable. I could understand this if I was uninsured but that is not the case. I have excellent insurance. It makes my likelihood of returning for a visit very low. There was no option not to do this...felt obligated if I wanted to keep the appointment.

The technician who did our COVID test was great; the process for doing the test is not user friendly, especially when doing family tests. Although I asked the front desk if my children and I could be swabbed at same time, I was told no. The tech who called before allowing us in for the Covid test said yes. Your intake process can be modified for families because it’s very difficult to have to book numerous appointments.

Miscommunication making appointment on the phone I was ready for an appointment for 3 different reason and the office was clueless to the other 2 reasons. Please make sure everyone is on the same page and know why I made the appointment and be able to provide service instead of being clueless about the appointment made on the phone.

I was seeking treatment for a sinus infection.and COVID19 testing. I was extremely bad off - was sent back.out to the car to wait for COVID testing. I was feeling so bad that I had to.lay on back seat until I got the calls to come in. Once I was inside I had to wait at least 1 hour (it felt that way) I was laying on examination table in fetal position. At one point I went out tp.the hall to find out where the doctor was - I was told "with other patients". It seemed like forever to be seen it was mid morning on a Saturday and they may have had only one doctor there.

The service was ok, but I am still experiencing ear problems. The steroid drops did not help. Probably need to visit an ENT. Provider and nurse were very professional and treated me as I was their only patient for that day.

I would have given a 5 star rating but because another patient, who registered after me was called to the receptionist’s desk and was seen by MD before me, dropped my rating by 2 stars. I came in for a laceration on my hand and the other patient had an earache. However, the staff was very friendly and I received medical attention promptly after I was called to the back. I think they need to work on triage.

The wait was too long. I will advise patients showing up for the Covid test to show up on time and not 30 mins early.