Great
4,547 reviews
BetterMed Urgent CareHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 378 reviews with 1 star · Clear filters
Patient
Posted
Service was great. Nurses was knowledgeable and curtis. Waiting time wasn't bad.
Response from BetterMed Urgent Care· Jan 25, 2021
Hi There, Thank you for taking time to leave us feedback. We are glad that you had a positive experience with us.
Patient
Posted
I still haven’t received my test results. It has been 2 weeks.
Response from BetterMed Urgent Care· Jan 25, 2021
Hi There, We are sorry that you have not received your test results. They should be posted in your patient portal. We will make sure to notify the site manager. Thank you for taking time to leave us feedback.
Jessica
Posted
I wish I could give zero stars. These morons botched a gallbladder removal diagnosis, sending me all over town to pharmacies and ultrasound techs while in immeasurable pain, when they could have just sent me to the emergency room. After hours of this wild goose chase and waiting for results, I decided, ON MY OWN, to have a friend take me to the ER - where they promptly started finding a room for me so I could have surgery in 5 hours.
Response from BetterMed Urgent Care· Jan 25, 2021
Hi Jessica Thank you for taking time to leave us a review. We are sorry that you had a negative and frustrating experience with us. We take feedback like this seriously and will be sharing it with the site manager.
Justin D.
Posted
Never received my results
Response from BetterMed Urgent Care· Jan 15, 2021
Hi Justin, We apologize for the delay. Results should be available in your online portal, however we will alert the site manager to your experience. Thank you for taking time to leave us feedback.
Patient’s D.
Posted
Took my mother there the Tuesday before Christmas for a suspected UTI. They sent a sample away for culture. Was told we would get results in two to three days. A full week later we called and were told everyone was too busy to talk to us. After my sister threw a fit someone finally called back that night to say they still didn’t have labs. Three weeks later still haven’t heard a thing and nothing on the test results page of the portal account I set up. I immediately started my mother on cranberry pills max because I knew it would be a couple days for results. I guess she didn’t have one but I would have liked not to worry about it over Christmas seeing as how we were already dealing with other extreme post stroke problems and medication issues that we couldn’t get any help with either (not BetterMed). We were out of town and couldn’t get to her regular doctor.
Patient
Posted
Terrible service and bed side manner.
Noah
Posted
Took my two children there for Covid Testing. According to my insurance company there should have been no charge for the covid testing but Better Med charged me $173 not for the covid test but for an office visit. My child went into a room, a nurse came in and administered the test. I think it is really wrong, especialy in this pandemic to charge folks for an office visit when a doctor DID Not come in and perform any type of review or analysis on my child.
Response from BetterMed Urgent Care· Jan 8, 2021
Hi Noah, I am sorry that you have had a negative billing experience. We are going to share this feedback with management and someone will be reaching out.
L H.
Posted
At a time where I needed to reach somebody at the Better Med office to have them send me an e-mail copy of my Covid Test...when I was awaiting permission to enter a foreign country that the test was done for, I reached nobody. No answer. No response. Nothing. It cost me an additional sum of money to be tested in a foreign country then unable to leave my hotel room until the result was in 12 hours later. Disgusting. Your company relies far too much on internet electronics and text messages and has an insufficient system for urgent requests such as this. Personally, after what delay I endured...and affecting others traveling with me, not "one" star should be given.
