BetterHelpReviews of betterhelp.com

As a therapist, this company is a total scam. The pay is ludicrous and they merely depreciate the profession. The people who run it are just interested in making a profit at the expense of the therapists, it's the equivalent of a sweat shop for qualified therapists, it's shameful.

Had five weekly sessions and then the counsellor informed me they were not equipped to assist me and in fact Better Help was not the right place for me to resolve my ongoing issues. Baffled as to how they didn't recognise this after two to three sessions which involved full disclosure. Also makes a mockery of the screening and matching process. Felt that the timing was deliberately engineered to occur with my second direct debit being taken and membership being auto renewed for another month. Now I have no therapist and little inclination to continue with this organisation given my experiences to date. This is a hard enough process and in some instances many clients are desperate for much needed help in the absence of the NHS being able to fulfil this task. Have emailed a number of times with reference to a refund with only one automated response. Come on "BetterHelp" you can do better than this!

Overpriced and not all they seem. Do some research before you sign up. You can access free mental health support contacting your GP. Why pay when you dont have to and at least you know the therapists are accredited and vetted appropriately. No, Betterhelp, I will not provide you my contact details as I am entitled to my privacy, as you a mental health agency should be ware

I paid money to get help with our relationship through regain.us - the couples therapy section of Better Help - my partner couldn't login despite following the steps in the email and message and the direction from the therapist. I emailed numerous times and even called America to sort - no emails were responded to and despite people keep telling me someone would call back when ringing no one ever did and I am still owed £185. For a company that is supposed to help this has put much more pressure and stress on our plate. I can confirm no emails have been received in my spam etc from ANYONE on your team - other than automated emails saying I will be got back to in 1-2 working days which never happens.

Terrible service, too expensive and rescheduling appointments is annoying also I am 90% sure the therapists are not qualified.

Cannot shout it loud enough: THIS. COMPANY. IS. A SCAM!!!!! You eill pay for a therapist who doesn't show up then they "conveniently" lose your info to refuse a refund. THREE WORDS: Class-action lawsuit!

My experience with my therapist was awesome, 5 stars! Just sad that I need to cancel due to the fact of the pricing structure. Almost $500 a month. Then after they had a discount price of $105 a week which is still $420. It’s just a lot and I will now need to cancel my membership due to the unavailability of this program.

Better help has been the worse decision I’ve ever made for my mental health. I was looking for help with self esteem and family trauma and picked someone who was a good match. My first therapist cancelled on me, again I picked a second therapist who I thought would be a great fit. I used the live chat function, she said she was too slow to type fast and we didn’t get much done the first session. The second sessions was the same and I asked could we move to calls or video chat as the live chat wasn’t not functioning whatsoever and it was taking almost the entire 45 minutes to get to a point. She agreed. She called my session that day an hour before hand. She didn’t have any availability until a week later. I followed up with better help as this wasn’t great. During the 3rd session that followed after the cancellation we started a phone call, i was feeling extremely hopeful about this and was hoping my sessions would finally go somewhere. I could hear the therapist perfectly she claimed she could not hear me. She hung up as she said the connection was too bad, she then started a live chat. During this live chat 10 minutes into the appointment she said as the phone call function wasn’t working or video call that I should try face to face therapy. This is advice from one of better helps therapist, I felt as if my time has been wasted, my money has been stolen and when I try reach out to customer service to resolve this issue they are now ignoring me. I requested a refund of my money as the sessions were a waste of time, I was cancelled on and the therapist recommended I do face to face instead which better help don’t offer. I spent two sessions talking about personal things that were asked of me and it made me feel very vulnerable. I shared this as I wanted to avail fully of the service I’d signed up for I kept thinking it would get better but it didn’t. My therapist opened up a book of worms and then advised me to speak to somebody else not with better help. Is this a way for me to buy more sessions and change therapists and go through everything all over again? I have contacted better help multiple times before signing up, asking questions about the service previously and I was replied to within minutes. I’ve sent nearly 10 emails to better help across various email channels and now I’m being ignored. Signing up for better help was the worst decision I’ve ever made, I’d save your money and seek actual professional help as better help carry themselves in a disgusting way. Ignoring paying customers who have been put into uncomfortable situations by their therapists. The fact I’m now being ignored by this company is cowardly and pathetic.