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756 reviews
Better2KnowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
customer
Posted
Got the result within the promised timeframe. Extremely helpful customer service. Nothing to complain at all!
Response from Better2Know· Oct 7, 2020
Thank you for taking the time to review us. We were delighted to help you
Sehr S.
Posted
Efficient postal PCR covid test ahead of a flight - smooth and easy to book, pay online and receive by guaranteed delivery. Ability to track your test and have contact with a friendly representative. Thank you Louise.
Response from Better2Know· Oct 5, 2020
Thank you Sehr, we were pleased to help you. We hope you have a safe flight.
Taylor F.
Posted
Louise Wright was brilliant and she has done everything myself and friends have asked her to do. Test arrived pretty much the next day, sent the test of and got the results back in the window we asked for. Definitely recommend better2know and would definitely recommend Louise Wright she faultless.
Response from Better2Know· Oct 5, 2020
Dear Taylor, thank you for taking the time to leave us a review, we really appreciate it. We are working very hard to meet everyone's needs.
Helen
Posted
BEYOND AMAZING - IGNORE THE NEGATIVE REVIEWS Better2know have been utterly amazing, faultless and I don’t say things about companies lightly!! Our story started and bare with me as it long winded, we ordered the Covid PCR testing kit as we are flying to Dubai, which was suppose to be today. My partner and I ordered the tests and they arrive the next day. We then both did the tests on Saturday and posted that day. Nicks results came back well within the 48hours time frame, which was Monday evening. Mine unfortunately did not. Panic set in and Valerie and Amanda tried to reassure me, never did they avoid my calls or emails as previous reviews have said. My result eventually came back yesterday morning invalid!! I was mortified. Mike and his staff rallied round found me a courier to come to my house which is in Derbyshire and the said courier drove it to the lab in Leicester. All the time I must of done there heads in my emails and calls but they never fobbed me off and went beyond there jobs to sort things. I’m please to say I received my negative test results at 12pm today and I’m now en route to Dubai. I would highly recommend this company and even when I was losing my head they were calm and found a solution to sort my test out. Mike, Valerie, Amanda and Louise I can’t thank you enough. Kindest of regards Helen
Aaron
Posted
Very happy with service. At a nervous time. Very good quick turn around time.
Response from Better2Know· Sep 30, 2020
Thank you Aaron for taking time to leave us a review . We were pleased to be able to help you.
Ilsa A.
Posted
first when i saw reviews about not giving test on time i was very scared that is gonna happen to Me as well but well done to louise she was very helpful and throught out my whole process fast replays for my emails Got the test on time as promised and proper manners i dont know why people have given them bad reviews about it it was good for me thanks b2K .
Response from Better2Know· Sep 29, 2020
Dear Ilsa, Thank you for taking the time to review us, and reflect that the vast majority of our patients are very happy. We really appreciate it.
John S.
Posted
I cant fault this company at all everything was on time and a superior after sales service. I would highly recomend them as they do as they say. A big thanks for a professional service.
Response from Better2Know· Sep 24, 2020
Dear John, Thank you for taking the time to leave us a review. The whole team are working very hard to get everyone's questions answered at the moment, and it wonderful to know that we are appreciated.
Ritchel M.
Posted
Better2know has a 24/7 help desk and they are very helpful inspite of having any issue with the turn around time of the result, their reasoning is understandable and they will reassure you that you will get all the help that you need from them. Do not hesitate to use their service and their results are also being accepted to travel abroad at the airport. Thank you so much for everything.
Response from Better2Know· Sep 22, 2020
Thank Ritchel. We were pleased to be able to help you. We are all working as hard as we can to help people get tested.
