Excellent
260 reviews
BestQoolHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Be Healthy. Be Happy. Enjoy your life.Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers. Why choose Bestqool? High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.FDA Registered Establishment and tested report: Our medical devices are manufactured by an FDA Registered Establishment. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.VISIT OUR WEBSITE
BestQool (bestqool.com) has 260 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 19 reviews with 4 stars · Clear filters
customer
Posted
I am suffering from BPH. After three days of using RLT my symptoms have eased. I will reevaluate after 3 weeks of use. So far it's been encouraging.
Response from BestQool· Apr 14, 2025
Thank you for sharing your experience with red light therapy! We're glad to hear that you've noticed some symptom relief. We look forward to hearing your update after a few more weeks of use. Wishing you continued improvement and wellness!
Jumpin' Jehoshaphat J.
Posted
Quick, secure packing and shipping. Thank you.
Response from BestQool· Apr 5, 2025
Thanks so much for your feedback! Let us know if you need anything in the future!
Chris B.
Posted
I purchased the BQ60 Red Light Therapy panel and, though I've only been using it for a few days, I'm very happy with my purchase. It works as designed and seems heavy-duty enough to last for quite a while. The only reason I didn't give 5 stars is the box was unsealed when I received it and half the closing flap was ripped open. Fortunately, everything inside was fine but I would recommend they close the boxes with tape from now on.
Response from BestQool· Mar 25, 2025
Thank you for your feedback! We sincerely apologize for the unsealed packaging—this is not the experience we want for our customers. We'll be improving our packaging to ensure better protection in the future. That said, we won’t be using tape, as we prioritize sustainability and ensure that all our packaging is made from recyclable materials. We truly appreciate your input and will continue working on eco-friendly ways to enhance our packaging. If you ever need any assistance, let us know. Enjoy your red light therapy!
Steph
Posted
The product came damaged with some light bulbs not working. Edit: Bestqool fixed it and returned it back to me after 2 weeks. It's working fine so far.
Response from BestQool· Feb 4, 2025
Thank you for your update and feedback! If you ever have any further questions or need assistance, feel free to reach out. Enjoy your red light therapy!
Echo H.
Posted
Red light l is working well. Looking forward to seeing the results after a few months of use.
Response from BestQool· Jan 15, 2025
Thank you so much for your review and for choosing the Bestqool BQ60! Enjoy the benefits of red light therapy. If you have any questions or need assistance, please don't hesitate to reach out to us.
Lisa C.
Posted
Customer Service:- I reached out to their CS team through Whatsapp with questions several times before my purchase, not only they responded promptly but also gave useful feedback and follow upped my case very quickly. This is one of the reason why I made my purchase with Bestqool even though I found an other company offers almost the same model with at a cheaper price. PDT LED light therapy machine:- The delivery was surprisingly quick (2 days), guess because it was shipped from their China factory and I am living in Asia. The machine was well and securely packed in its box, the machine itself is light and well made, even though the shell is plastic but the quality seems good. The machine has different light mode, I mainly use NIR+red; did try the red+green mode, but because it alternates between the 2 colour lights (3 sec each, which is also stated in their website) instead of shining the 2 colour-lights at the same time, so I did feel a little uncomfortable even trying to shield the light from my eyes with the eye protection goggles that comes with the machine (this is why I am giving this a 4 stars instead of a 5 stars). Then again, I mainly use the NIR+red, so it doesn't bother me too much. I only had the machine for around 2 weeks, so haven't been seeing much result on my skin yet, but there's improvement in the joint pain. Overall I am happy with the product so far, and the interaction & purchase experience with the company was pleasant.
Response from BestQool· Dec 9, 2024
Thank you so much for taking the time to share your experience! We’re really glad to hear that our customer service team was able to assist you promptly and that you found the product quality to be up to your expectations. Regarding your feedback on the red+green light mode, we’ll certainly take that into consideration as we continue to improve our products. Thanks again for choosing Bestqool.
Emma
Posted
Fast delivery, well packaged to protect the product. Would be perfect if the neoprene material on the did not smell so strong.
Response from BestQool· Dec 4, 2024
Thanks for choosing us! We apologize for the strong neoprene smell—it’s something that sometimes happens with new materials. We're actively looking into ways to address this issue in future production to enhance the user experience.
Rosemary R.
Posted
Love my product but very disappointed I did not receive a owners manual which was to be included only help,I got was a pdf to download that’s not what I want I expected the actual Manuel provided to me so I hope customer service will still mail me the actual manual that was part of what I ordered and paid for
Response from BestQool· Nov 5, 2024
Thank you for sharing your experience with us! As soon as we saw your review, we contacted you directly to address the issue and worked quickly to resolve it. We’ve now ensured that the manual has been sent to you, and we’re glad the matter has been resolved. We sincerely apologize for the inconvenience and appreciate your understanding.
