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4,514 reviews
BestpricenutritionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Largest authorized retailer of bodybuilding supplements, discount weight lifting supplements, sports nutrition and vitamins online.
Bestpricenutrition (bestpricenutrition.com) has 4,514 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
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Customer
Posted
Never got my order
Response from Bestpricenutrition· May 11, 2016
There were some issues we had with DHL in April and they held your package there. I just tracked the package through and it arrived in Canada on May 8th, so you should have it shortly. We do apologize for the confusion.
Daniel B.
Posted
Though I will tell you why BPN is catastrophically inept, I will start by saying I'm happy that these guys provide plenty of discounted prices and a massive range for garden of life stuff. But holy crap, does it really take more than two weeks to ship some supplements? Maybe there's just that one that out of stock and they understandably don't want to fork out shipping for a tiny package that could have gone with the rest of the package. The reason I say maybe is because they don't tell you. There is no official responded reason as to why something that clearly says the delivery should take five business days, takes over two weeks every single time we order: every time, this is not a once-off occurrence. So we are consistently in the dark as to why close to $1000 worth of supplements never makes it to our door in 2 to 5 business days. We ordered things from Vitacost that were out of stock upon ordering, and they came to us far quicker than the best priced nutrition things did. The reason I say they came to us for quicker, is because we ordered them 4 days later and have already received them. We still have not received what we ordered from bestpricenutrition. This happens every single time we order through bestpricenutrition. It's freaking frustrating, and if it weren't for the good prices we would look for supplements anywhere else: a large industrial trashcan, some Somali pirates, or even Vladimir Putin. International shipping with these jokers is abysmal. We placed the order on April 16; it is currently May 7. It is also currently ridiculous. On Monday it will be 16 business days. May be this and all of their stock by sailboat. Maybe I don't actually live in Australia, but I really live in the closed communist country. But since none of those things are true, I don't know why it takes so ridiculously long to get us our stock. BPN, you are worthless.
Response from Bestpricenutrition· May 11, 2016
We do apologize about this. I see some of the products were out of stock and others were low stock, which was stated on the website, but it can be missed. This compiled with shipping to Australia, means it can take some time. We would still love to have you as a customer, but understand if you decide to shop elsewhere. If you have any questions or concerns, please email me at [email protected]. If you can email me, I would be happy to supply you with a $50 coupon for your next purchase.
Steve
Posted
Several orders in last month 1 pending then cancelled ? No notification as why. Reordered ok. Sent email for explanation no reply. 1 order during spring sale . Again was cancelled rang direct. call center to busy left contact details no callback no reason provided Attempted live chat got no where close grip clandia and bench press becky ""left chat" disconnected . Emailed again No return communication. . Will shop elsewhere in future and have "referred" others in gym and online of poor service
Response from Bestpricenutrition· May 9, 2016
Hi - We do apologize about that. The reason was that our fraud service alerted us that your orders were fraudulant and couldn't be insured if shipped. We rarely see this system wrong, but that is why you orders were never charged and never shipped out. We get 100's of fraud attempts per week, which is why we are extra careful. We are sorry if the system incorrectly labeled your orders as fraud.
Reg B.
Posted
I ordered a product from Best Price Nutrition 4 weeks ago. I got a confirmation email that my product was processed and sent. I got online to track the progress of this product and could not find any tracking information. I called the company and was told that it had not shipped. I forwarded them the email from their company saying product was shipped as the woman on the phone did not believe me. I received a call next day saying they were waiting for stock to fill my order and that it would ship on Friday. I called on monday to confirm shipment as they did not call as promised upon shipping. I was told they only had 2 of the 5 items I requested so did not ship my order. I told them to ship the two items and cancel the rest of my order. I received a new email saying items were shipped. I went to track this item and DHL has no record of this product in their system. I called again and talked to them again and was told that it was shipped. I told her I expected her to call DHL and get me information on the shipment. She emailed her contact at DHL with this message that I will cut and paste here "Would you be able to tell me how long your tracking info on your website will be down for?" "I am unable to track a package that shipped to Canada on Monday. My customer is concerned about his package." his response by email was I was unaware of tracking being down. "Can you send me the tracking number?" I would recommend not using this company as they are not capable of telling the truth. At this moment I have told her that if i don't have a satisfactory answer today I expect full refund.
Response from Bestpricenutrition· May 4, 2016
Hopefully our customer service team was able to get in contact with you about the confusion with this order.
Chelan
Posted
It's been two weeks, and it still hasn't arrived. I wouldn't place an order for anything you need quickly.
Response from Bestpricenutrition· May 4, 2016
Because this order is shipping to Canada from the US, we do state it can sometimes take up to 15 business days because of delays in customs. Usually there is no issue, but customs does hold onto packages longer than expected from time to time. We do apologize about the delay.
Customer
Posted
Have complained multiple times as I have never received the products I ordered. Not only is there nobody ever available to chat on their "Chat" feature but I have sent multiple emails requesting some help or feedback with NO response. DO NOT PURCHASE FROM THIS VENDOR! They are not legit.
Response from Bestpricenutrition· Mar 28, 2016
Hi...I do apologize for not responding. We do respond to emails with 24 hours. I will have to look into this and see why we haven't received your emails. Chat is available most of the day, but the phone is usually the best option if you have some urgent questions. I will pass on your order number information to our customer service team and have them get back to you today. And I promise we are legit. We have been online since 2002 and actually have 4 retail stores in Chicagoland.
Emma
Posted
Shipping is very slow. My pkg was mailed Feb 27 from IL and on March 8 my pkg was still in IL as per tracking info. I wont buy from this website again.
Response from Bestpricenutrition· Mar 11, 2016
We do apologize. We ran out of stock the day you ordered (we did notify you), so shipping was delayed. And with Canada, it can sometimes take longer than usual to get through customs. I will be sending you a coupon for this problem.
corey S.
Posted
My purchase with this company has been very disappointing. When I purchased an item through this company they never sent me a e mail or any contact at all to give me a heads up on the order. I recently sent out four e mails in request to find out whats going on with my order or possibly a tracking number . To this day they have yet to contact me. VERY DISAPPOINTED and trying to cancel my order and get a refund.
Response from Bestpricenutrition· Feb 24, 2016
We do apologize. There was an issue with our shipping confirmation system, which we were able to resolve just last night. This problem will not happen again.
