Beloved ShirtsReviews of belovedshirts.com

Response from Beloved Shirts· Jan 2, 2018

Hello Shawna, It appears that your order was successfully canceled and refunded on December 13th, 2017. Our customer service dept was able to get that taken care of for you. I am sorry if it took longer than normal, it was and is an extremely busy time for our small company! Thank you for your feedback and wish you a happy new year!

Response from Beloved Shirts· Dec 27, 2017

Hi Josh, I am so sorry about this, I am SO happy to help you. I am not sure why your email did not reach us. During non-holiday times, our emails get answered usually within 24-48 hours. We are so happy to help you as best we can to make this right for you. The tracking does say it was delivered on October 11th. However, if you are saying you still have not seen or received the package. I would be happy to help! Let me know! Sincerely, Lynsey

Response from Beloved Shirts· Jul 31, 2017

Hey Mina, This is super strange. We will get to the bottom of this ASAP. I looked at your tracking and it shows it has not moved. Very frustrating, I am so sorry. I am sure this was an accident or mistake, as sometimes things do happen, I sincerely apologize that you have not received a response. Its hard to believe since we work so hard to get all of your customer service emails taken care of within 48 hours, but I know you wouldn't come here to write a review if this wasn't the case. I will be emailing you personally to make sure you get your order. Thank you, my sincerest apologies. Lynsey Business Manager

Response from Beloved Shirts· Jul 31, 2017

Hey Lindsay, I am sorry you feel like its impossible to get in touch... we actually usually get through all of our customer service emails within 48 hours. We have been working hard to improve this process last year and are still trying to make it better. Did you send an email that didn't get a response? It could be held up in customs, that happens to Canadian customers sometimes. Also, just wanted to note that you chose the 8-15 business day shipping, and our suits take 7-10 business days for manufacturing time, so you would be looking at 15-25 business days to receive your order. You should have received it no later than July 25th. I did just look up your order and it appears that the tracking number is broken, did you receive the packages? There should have been two. Please email us at [email protected] if you haven't. Please let us know, we are more than happy to help and get your items to you. Lynsey Business Manager

Response from Beloved Shirts· Jun 29, 2017

Hey Chris, I am really sorry to hear this has been your experience with us and our products! What did you order? I would love the feedback, to know if we should update the artwork or fix an issue on a certain design. I can confidently say we try our best to create and find the highest quality graphics we possibly can, but maybe something went wrong or something isnt "up to snuff". I would love to make it up to you, if you would be willing to try again. Warmly, Lynsey Business Manager

Response from Beloved Shirts· Jun 5, 2017

Hi John! I am so sincerely sorry that you had this experience. If you are looking for a free item compensated for your long wait, I am sure we can work something out. The mentioned issue with the shirts going bally can sometimes happen with all-over sublimated polyester tees. This is why we are excited to be offering 100% cotton apparel now. What can we do to help make things right? If you would like we could send you a free gift with an assortment of awesome gear? We would love nothing more than to win your satisfaction. Please let me know if there is anything I can do to help. Best regards, Griffin

Response from Beloved Shirts· Jun 29, 2017

Hi Kelli, I am sincerely sorry that this was your experience. I want to clarify and apologize, and perhaps help as best I can. Our system does send out an email with tracking information and I do see a tracking number here attached to your account, but I apologize you did not get it and I fully agree that you waiting to hear back for so long was completely unacceptable. My sincerest apologies. We are a small team, but it should never take longer than 48 hours to hear back from a customer service rep. Our policy on this has been updated and changed due to this happening more often than not, it is a bit tricky and easy for people to take advantage of companies in this situation. We want to give customers the benefit of the doubt though! You should not have to "try and be home" for a package.. and I apologize this is the message you got from our customer service rep, that was not appropriate. I want to make this right. I am going to personally email to make sure that we make this up to you. Thank you for the feedback, Sincerely, Lynsey Business Manager

Response from Beloved Shirts· Jan 24, 2017

Hey there Derrick! I apologize that you had this unexpected experience. If there is something more that we could do for you, I would love to know! We actually are based out of Provo, UT and our manufacturer is in Huntington Beach. I am so sorry that you received the wrong size, unfortunately sometimes accidents happen, but of course, that is no excuse. I see that Anna was able to help you get a refund and I am sad to see that you decided to not receive a new free one in exchange for our mistake. You ordered a Custom Printed Hoodie, and those items, during the holidays take about 30 days to finish production, in addition to shipping time. There was a checkbox that was required to acknowledge this when you ordered. We are sorry there was a misunderstanding and hope that we were at least able to resolve this to your satisfaction. Please let me know if there is anything we can do to help you in the future. Sincerely, Lynsey Business Manager