Belkin InternationalReviews of belkin.com

Defektes Gerät zurückgeben bedarf ca. 5 Telefonate, 20 E-Mails, und viele Wochen Geduld (Antworten kommen häufig erst nach mehreren Tagen). Das Gerät ist jetzt bei Belkin, das Geld habe ich trotzdem noch nicht erhalten. Unglaublich schlechter Support!

Terrible company, avoid, ordered two power banks, only one arrived, trying to talk to someone is impossible, you cant get through then they cant help you or understand you, now had to put a claim in via credit card TERRIBLE COMANY

I bought a Belkin screen protector in an Apple Store. It was applied to the iPhone with their machine, so you would feel safe in assuming that it was properly put on. But after two months, a bubble of air start appearing on a side of the screen and with time it got bigger. The phone has never fallen or gone through any physical damage (ie screen protector isn't cracked). I went to Apple and they told me that I could not give me a new one because they claimed the screen protector was applied correctly, but that it was probably a faulty one. So I was advised to contact Belkin support. Oh boy, what a nightmare! I tried numerous times through the live chat, always getting the error message 'Unable to connect to agent now. Please try after sometime'. Which I did but with the same result. I called their UK number (which claims to be available 24/7) and well, after I dial the option to get connect to an agent and get the warning that they're experiencing a high number of calls, the waiting music goes for few seconds and then it stops. No way to tell if you're actually in the queue, at the moment my record has been 1h without any communication of what my position in the queue was. It's outrageous that for such a simple matter, there's no way to get the assistance you are sold you would get. And I'm concerned that in the meantime my screen might get damaged by this. Horrible, but not surprising that Apple sells something without taking responsibility for it. Frustrating that Belkin 'offers' such an incredibly poor (actually non existing) support.

This is by far the worst company ever! I bought a new charger from Apple.com and it was broken when I got it, I started my contact with Belkin in spring 2021 and they haven’t replaced it yet! UPDATE: Their support dosen't answer and noone is sending my replacement! They have had my package for over a month now. I will write to Apple and warn them about selling Belkin products on their homepage! This is not okay! UPDATE: They managed to replace my charger (1.500 DKKR) after ~8 months... I will not buy from them again.

This must be the worst company on the planet. I bought a Velop Tri on Amazon. It constantly broke down, which is a cause of major concern because our home security depends on it. I have spent over 20 hours on the phone to their helpdesk. They have replaced a node (which took six weeks, not the 48 hours they promised) and now it doesn't work. I've been on chat for 1.5 hours today, and the guy says he will have to update all the firmware, which could take a considerable amount of time. It's Saturday, and I'm meant to be away fishing. I've just been told that the replacement note is probably defective and that I have to return it to them!! You couldn't make this up! If you want a reliable home wifi system, don't go anywhere near Belkin/Linksys!!!

Catastrophique. Le service nous vends une "garantie sans soucis" pour une protection écran endommagée. Or, impossible de contacter le service, je suis sur liste d'attente depuis 6 mois. Aucune nouvelle de leur part : Belkin n'honore pas ses services. Honteux !

Wenn ich 0 Sterne geben könnte, würde ich dies tun. Die teure Displayschutzfolie warf nach kurzer Zeit Blasen. Da Belkin mit lebenslanger Garantie wirbt, wenn die Ware registriert ist, habe ich über die recht unübersichtliche Homepage Kontakt zum Support aufgenommen - deutsche Kunden können laut Homepage, die Rückgabe per Mail durchführen. Am nächsten Tag erhielt ich ein Mail, dass ich anrufen soll. Der Support sei von 8-22h erreichbar. Als ich morgens anrief wurde mir maschinell mitgeteilt, dass deutscher Support erst ab mittags möglich sei. Nachmittags hatte ich dann den Support erreicht. Ich wurde gebeten ein Foto von der fehlerhaften Folie und eine Kopie der Kaufbestätigung zu mailen. Dem bin ich nachgekommen und erhielt daraufhin eine Mail aus den USA in Englisch. Man teilte mir mit, dass es meine Folie, die maschinell aufgezogen wurde, nicht mehr gäbe, man würde mir aber eine schicken, die ich selbst anbringen kann. Dem habe ich widersprochen und Rückerstattung des Kaufpreises verlangt. Daraufhin wurde ich gebeten die Kaufbestätigung als pdf zu schicken. Es gingen noch ein paar Mails hin und her. Nachdem ich nicht dazu gekommen war, gleich innerhalb eines Tages zu antworten, teilte man mir mit, sie würden den Fall schließen, weil sie versucht hätten noch weitere Informationen zu erhalten. Ich könnte aber noch antworten oder Fragen stellen. Diese Mail wurde sinnigerweise von einer noreply-Adresse geschickt. Ich bin jetzt gespannt, ob sich noch eine Regelung ergibt, bevor mein Handy den Geist aufgibt ;-)

Like other reviewers, I was recommended a Belkin when I purchased my phone and this was fitted by the Apple Store who promised Belkin would provide a free replacement should the screen protector be damaged. One cracked screen later, Belkin have refused to replace. The ‘hassle free warranty’ card promising ‘if your screen protector ever gets cracked or damaged, Belkin will happily replace it hassle-free’ is clearly very misleading and I feel very ripped off. Apple dealt the corresponding phone damage incredibly well. Belkin’s customer service can only be described as smug and condescending. I will continue to use Apple but never buy from Belkin again.