Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USA· Jun 15, 2026

We truly value your five years of loyalty and are sorry to hear about your recent experience. We understand your frustration regarding the missing add-on and the subsequent customer service interaction. We've reviewed your email address and we're not able to find any contact with you with the email address you wrote this review with. We'd love to get this sorted, please could you reach out to us via email at [email protected]. We look forward to hearing from you!

Response from Beauty Pie™ - USA· Apr 30, 2026

Hi Lisa, Thank you so much for taking the time to write a review, and thank you for being a member with us since 2021 — we really appreciate your loyalty and the time you’ve taken to share such thoughtful feedback. We’re so glad to hear that Beauty Pie has been a part of your routine over the years, but we’re genuinely sorry to learn that your experience more recently hasn’t lived up to expectations. Our mission at Beauty Pie remains to deliver exceptional quality products at the best prices possible. We have done everything possible to shield our members from price increases, short of decreasing the quality of our products. If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out to us at beautypie.com/contact - we’re here to help. Best wishes, Sylvia from Member Happiness

Response from Beauty Pie™ - USA· Mar 24, 2026

Hi Nicole, Thank you so much for taking the time to write a review, and thank you for being a member with us since 2019 — we really appreciate your loyalty and the time you’ve taken to share such thoughtful feedback. We’re so glad to hear that Beauty Pie has been a part of your routine over the years, but we’re genuinely sorry to learn that your experience more recently hasn’t lived up to expectations. We completely understand how frustrating it can be when favourite products are discontinued. Your feedback is incredibly important to us. Our New Product Development team actively review the feedback from this form to help inform future decisions. Our mission at Beauty Pie remains to deliver exceptional quality products at the best prices possible. We have done everything possible to shield our members from price increases, short of decreasing the quality of our products. If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out to us at beautypie.com/contact - we’re here to help. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USA· Feb 23, 2026

Hi there, Thank you so much for taking the time to share such a detailed review. We truly appreciate your honesty and your feedback. We're sorry to hear that some of our products do not appeal to you. We'd love to help you find Beauty Pie products better suited to you as we're truly confident in our products incredible quality. We could recommend taking our Skincare Quiz (beautypie.com/quiz/skincare) to get personalized recommendations or alternatively, you can reach out to our team of Product Experts for recommendation, tips and tricks at beautypie.com/contact. We’ll be passing along your comments about the shower gel pump to our new product development team, but if we can assist you further with this please don't hesitate to reach out. We appreciate your feedback regarding our membership model. We’ve set it up this way because in the traditional beauty industry, up to 90% of what you pay goes on mark-ups like retail costs, big packaging, celebrity marketing and expensive counters. Our membership cuts that out, so you only pay for what matters: quality ingredients and great formulations. It’s designed to empower members to shop only what they actually want and need, at genuinely lower prices, rather than paying inflated retail costs every time. If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out, we’re here to help. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USA· Feb 18, 2026

Hi Dorothy, We are sorry to hear that the codes you received did not work! That's definitely not right! We are happy to get this resolved for you, but we don't see any contact from you just yet. Thank you for your feedback. Please do not hesitate to reach out to us directly at beautypie.com/contact so we can assist you! Best wishes, Sylvia from Member Happiness Beauty Pie

Response from Beauty Pie™ - USA· Nov 13, 2025

Hi A. Shaw, We appreciate you taking the time to share your feedback with us, we're sorry to hear that you've fallen out of love with Beauty Pie! I will be sure to share your feedback about our communications to the wider team. We strive to offer incredible products at amazing prices - we source our products from 59 world leading third-party labs and edit our selection via their finest formulations. We appreciate that not every product will be for everyone, but our non-skincare products are much-loved by many of our members. We have separate sections on our website for each product type, and have a filter option in the New In section if you'd like to only see our newest skincare offerings! If you'd like to discuss all things skincare, or have any further thoughts you'd like to share with us, please do reach out to us at beautypie.com/contact. Our product experts are on hand and would love to help you fall back in love with Beauty Pie. Best wishes, Emma from Member Happiness Beauty Pie

Response from Beauty Pie™ - USA· Nov 11, 2025

Hi there, We appreciate you sharing your experience and we're sorry to hear that you feel disappointed in some of our products. We'd love to resolve this for you as we're truly confident in our products quality. We appreciate it can be tricky to purchase a shade online so we try our best to provide an accurate description and imagery online. Our Member Happiness team can help support with shade recommendations if you'd like to try something else out. Please feel free to contact us at beautypie.com/contact - our team would love to help you with this! If there's anything more we can do or if you have any further questions, please don’t hesitate to reach out, we’re here to help. Best wishes, Rachel from Member Happiness Beauty Pie

Response from Beauty Pie™ - USA· Oct 16, 2025

Hi Amy, I'm sorry to hear that some of your previously-loved products are no longer available! Please do reach out to our team at beautypie.com/contact to let us know the products you've been looking for, and we'll do our best to share any stock updates, or provide any alternative products where possible. Best wishes, Emma from Member Happiness Beauty Pie