Excellent
3,017 reviews
BeautylishHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 97 reviews with 1 star · Clear filters
Resh
Posted
Hi, I’ve yet to get a reply for missing orders.
Response from Beautylish· Dec 28, 2022
Hi Resh, Thank you for reaching out to us. After reviewing our system, it looks like we received your email and replied back to you on Monday, December 26th, requesting additional information. We'll have our team follow back up with you in case our email got lost in your inbox. We look forward to your reply!
Naia_ K.
Posted
Обновление к отзову! Спасибо большое Пей Пал! Они вернули мне деньги! А это совершенно не добросовестный продавец! общем коротко! Сделала заказ, когда получила его сняла распаковку на видео. Были другие товары кроме одного из моего заказа! Тональный вообще протёк и был в другом цвете! Я не против, всякое бывает тем более сейчас праздники и большая загруженность! Я очень лояльных клиент! Но, то что было дальше повергло меня в шок! Они просто послали меня лесом! Заблокировали мой аккаунт и всё!!!! Естественно я открыла спор на Пейпал и предоставила все доказательства, чтобы я могла отправить им обратно все товары и получить возмещение! Моя мама много лет их клиент, я всегда делала заказы через неё и все было хорошо! Я переехала и решила создать свой аккаунт и в итоге первый можно сказать и такой негативный опыт! За неделю до этого я помогла соседке оформить у них заказ и оплатила своей картой, так как они в Америке только месяц, и у них нет местной карты. Так ей вообще заказ не пришёл, благо ей вернули деньги! А меня просто отшили не разобравшись в деталях , ссылаясь на то, что мой аккаунт уже был использован в неудачном опыте! Так причём здесь Я?! Это вы должны задуматься над своим сервесом, что 2 заказа были проблемным! Я в тихом ужасе! Попросила маму и знакомых просто больше не делать заказ у них, принципиально, так как есть куча приличных интернет магазинов!
Goldie
Posted
The products I purchased were not as pictured and described. The Charlotte tilbury lipsticks were dry and the colors so dull and unattractive. I’m very disappointed. The eyeliner did not transfer any pigment whatsoever. What a waste of money. They are unusable to me. Everything went into the garbage .
Response from Beautylish· Nov 30, 2022
Hi Goldie, we're sorry to hear the products you recently purchased did not work out for you! Most items, if not marked as final sale, can be returned for a refund to your original payment method if received back to us within 60 days of the delivery date and we do accept lightly used products back for return. You are also always welcome to contact us prior to placing an order and we're happy to help talk about products with you to make sure you love what you end up purchasing!
Ashley B.
Posted
I unfortunately still have not received my order
Response from Beautylish· Nov 28, 2022
Hi Ashley. We see that you reached out to us on 11/24/22 indicating that you did not receive the order, which FedEx delivered the evening of 11/23/22. We submitted a tracer with FedEx the day after the holiday, with an update promised to you today, 11/28/22. A Beauty Advisor assisted you this morning and offered either a reshipment or refund. Per your request, a refund has now been issued. Please let us know if you have any questions regarding the order refund. Thank you, and have a good day!
Monia
Posted
I made an order almost a month ago and still they haven’t shipped the package. Tracking says Data received since 5th of October!!! Customer service says it’s “normal”. I’m sorry but this is not normal. To let a customer wait this long for a package! I’ll request my money back via Paypal, this is a joke!
Response from Beautylish· Oct 26, 2022
Hi Monia, we're sorry to hear that your package has still not scanned in yet with our courier! When you had reached out to us on October 13, our team member had relayed the correct information to you, as it can sometimes take a bit of time to reach the shipping company from our center. As today is now October 25, we would indeed, deem the package likely lost in transit and have issued a full refund to your payment method and reported it to our shipping courier. Please allow 3-5 business days for the refund to post to your payment method. Again, we are sorry for this inconvenience, as it doesn't happen often! If you have any questions at all, feel free to reach out to us at [email protected].
Jessica M.
Posted
Item showed up broken , was told another would be sent out - this was in April, still Haven’t received it- emailed customer Team, no response
Response from Beautylish· Oct 15, 2022
Hi Jessica, Thanks so much for reaching out to us and sharing your feedback. After reviewing your order, we see you had reported an item arrived damaged and a replacement was shipped out in April. In reviewing the reshipment tracking shared with you, it unfortunately appears the replacement package was lost in transit. We're so sorry for the inconvenience! In reviewing our system, we unfortunately were not able to locate a follow up email from you regarding the missing replacement, but we'd love the opportunity to make this right for you! We have gone ahead and followed up with you via email and look forward to your reply!
Patti
Posted
I don’t know what’s up with your delivery…. But it’s been terrible my last three orders have taken longer than what was quoted. Your company usually very good with shipping just un happy with your shipping time. Thank you have a great day ..
Response from Beautylish· Sep 14, 2022
Hi Patti, Thanks for reaching out to us and sharing your feedback with us. In reviewing your 4 most recent orders, we're happy to see 3 of the 4 arrived within 2 business days once shipped. We did want to note, we did experience a longer than average processing time for orders placed during our Hello Fall Sale, but do our best to try to give an accurate and honestly delivery time frame as noted in your order confirmation. As we're always working on improving our services, we greatly appreciate the feedback! Please let us know if there is anything we can do to assist in the future!
Ashton
Posted
I still have not received my order even though it was marked as “delivered” July 29th. Waiting for a resolution.
Response from Beautylish· Aug 4, 2022
Hi Ashton, Thanks for sharing your feedback! We're so sorry to hear you haven't been able to locate your order, but I'm happy to see one of our Beauty Advisors is already taking care of you and should be following up with you shortly. Please let us know if there's anything we can do to assist in the meantime!
