Excellent
3,017 reviews
BeautylishHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 97 reviews with 1 star · Clear filters
Jefree S.
Posted
Garbage spam company based out of china, looking to collect your data and to sell you cheap expired warehouse makeup that was rejected by stores. Worst quality and questionable business practices, watch for spam and harrassment. Bad selection of obviously paid partners.
Lilly
Posted
I placed an order on 8/30/24 for ~$260. I received an email from Beautylish on 9/2/24 informing me their system showed I had not paid 2/3 flexible payments from my first Beautylish order placed on 10/22/15. I had received no prior correspondence from Beautylish about a balance since the nearly 10yrs has passed. Contrary, I received a Beautylish email on 12/19/15 confirming my second payment and once Beautylish processes my third payment on 12/22/15 “you will have no remaining balance on this order”. I contacted my credit card company to provide Beautylish with my 2015 statement showing the charges for 3/3 flexible payments, but they stated they only hold account statements for the last 7yrs. Since this occurred more than 7yrs ago, I have no access. Despite sharing all of the above with Beautylish to resolve this mixup, I was told they would not provide any assistance leaving me to pay twice for these two flexible payments or my new order would be cancelled. Disappointed by the lack of support I received given this unusual situation, I decided it was best to cancel my order with Beautylish. At this time, I cannot recommend Beautylish and greatly hesitate to make future orders with them.
Response from Beautylish· Sep 9, 2024
Hi Ashia, we are sorry to hear that you believe you did not receive the appropriate support. In reviewing your Beautylish account, we did provide you with the complete details regarding the two past due payments on your order from 2015. We also see that one of the past due payments was paid by you yesterday, 9/8/24. We appreciate that payment! Once the final past due payment is resolved, we would be happy to assist you in placing your new order. Thank you.
another U.
Posted
order date: 25/07/2024 email sent Aug 3, 2024, 04:58 PDT I didn't know delivery is by Amazon. I don't have the order today. There is no guarantee I will receive the order. Therefore I request immediate full refund of £42 including free postage and VAT in order to end unacceptable order created by mistake. It is not my responsibility to verify if amazon is your partner. reply from beautylish Thank you for contacting Beautylish! Your request (849865) has been received. Our Customer Service Team will respond as quickly as possible. We are available to assist by phone from 7am-4pm Pacific Time, Monday to Saturday. For US and Canada customers, our toll-free number is 1-877-992-5474. We are also available to assist by email from 7am-4pm Monday to Saturday, and 8am-4pm Sunday, all Pacific Time. To add additional comments, reply to this email. 4/8/2024 amazon we tried to deliver email: Unfortunately, we ran into an issue when attempting your delivery from Landmark Global US Tracking ID A12568061443 same day amazon marked as delivered: Your package from Landmark Global US was delivered. Your package was left near the front door or porch (with pic that doesn't include my order) me notifying beautylish: I have requested full refund because of logistics issue. that is amazon. I didn't receive the item but it was marked as delivered after "we tried to deliver" email. Because it is by amazon, there was no option to refuse delivery. I am still waiting for full refund. You can process refund now or process refund later with my very unpleasant negative review online everywhere. Given that this behaviour (ignoring non delivery and refusing refund) is not a one off by beautylish, I recommend not using this site.
Response from Beautylish· Aug 7, 2024
Hi Jieun, we are sorry to hear that you did not receive your Beautylish order that shows as delivered on 8/4/24. The order was shipped via Landmark Global and transferred to Amazon Shipping for the final delivery to your address in the UK. We are reaching out to you by email so that we may assist further and so that you have confirmation of our Customer Service information in order to reach us directly should you have any questions regarding your order or regarding any products. Please be sure to check your email inbox later today and also double check your Spam folder should our email be directed to that folder. Thank you.
Kim N.
Posted
My first time shopping with beautylish since I’ve heard great reviews about them. Placed an order for some new brushes. FedEx was suppose to deliver them with signature but I did not receive my package. I got a notification that it was delivered and signed for by someone else. I contacted beautylish they basically told me tough luck because it was signed for and they can’t do anything about it. Contacted FedEx as well but told me I was unable to do anything since I was not the shipper. Beautylish has not been any help at all. I was told by others to write a review here so people can be aware of how unhelpful they have been regarding situation like this. Edit (07/23/2024): As I have stated in the emails, even though it was marked as delivered and signed, I did not sign for it myself and I do not recognize the name for the signature proof. I have also reach out to Afterpay to dispute but they said it is between you guys and me as they are not liable for any lost packages. At this point, I’m just accepting the fact that my money is considered stolen and you guys and FedEx refuse to take responsibility for my package. I’m just leaving this review here to warn others of what may happen to their packages and will continue to warn others on other forums as well to when facing similar issues. Whether you want to continue to resolve this issue is up to you guys since I can assume from the emails and your replies, nothing else will be done to help me and you guys wash your hands of it.
Response from Beautylish· Jul 22, 2024
Hi Kim. Per previous email replies sent to you, with confirmation by FedEx that the order was delivered to the correct address and a signature obtained upon order delivery, a reshipment or refund was not possible on the high dollar value order. In the email communication we advised that you may contact the financial services company (Afterpay) should you wish to further dispute the order charge and we can then respond to any billing dispute filed. Thank you.
Carla
Posted
I have ordered a lot of products on beautylish and was a customer for a long time but ever since the pandemic started usps has had issues delivering my order turns out they had been confusing my address with someone else. Now beautylish closed my account and refuses to ship to my address when usps had resolved the issues. How are usps problems whe delivering things my fault?They also treated me terribly customer service has been nothing but horrible towards me I had spent more than a thousand dollars on this store. On my last order they refused to help me and only usps helped me find my order and fixed the problem not beautylish. Even when I explained what had happened they where unhelpful and judgmental treated me like I’m some criminal. Update: sent them an email the didn’t get back to me at all Update: they just repeated the same thing that they still closed my account anyway and won’t be able to place any orders even thoguht it was usps mistake in the first place . They had been sending order to other address and basically I have to pay for their mistakes. I had explained to them in detail why this happened and they still don’t care. To any shoppers if you have any issues with usps losing your orders most likely beautylish will treat you the same way as they did to me even thoguht I have multiple successful orders before the pandemic started an usps started messing up with my packages usps has already rectified this and also apologized to me. Beautylish just doesn’t care. The last order was successfully delivered thanks to usps helping me and fixing the problem. All the time beautylish basically ignored my concerns and even deleted my account.
Response from Beautylish· May 28, 2023
Hi Carla, thank you for contacting Beautylish by email. We received your email on 6/1/23 at 10:56am PT and responded to you at 11:28am PT that we would research your inquiry. A response to your email was just sent a few minutes ago with complete details on the events across multiple Beautylish accounts that explain our decision to close your accounts with no further orders possible. Hi Carla, we are very sorry to hear about your experience and would like the opportunity to review your complaint further. Your review did not list an email address or last name so we are unable to search for a Beautylish account or the inquiries to us. Please email us at [email protected] and reference your TrustPilot review so that we may research the matter and respond as quickly as possible. Thank you.
lorie L.
Posted
This isn’t the first time I order from Beautylish . This order lipsticks are order. They break so easily on the lips. Not even 20 mins after I applied it it was cracking my lips with lines.
Response from Beautylish· Mar 28, 2023
Hi Iorie, we're so sorry to hear your new Jeffree Star lipsticks are not working out for you! We find with these particular lipsticks, it's best to ensure the lips are exfoliated and hydrated with your favorite lip balm of choice prior to lipstick application. If you decide you'd prefer to return, feel free to reach out to us at [email protected] if you need assistance in setting up the return on your account.
Miguel
Posted
I placed an order on the 23rd of January, which was delivered quickly. There is no reason to complain about this, I have always had good experiences with this company concerning the fast and efficient delivery. But my last order arrived incomplete, some items were not included in the package. I complained, I sent pictures and I received different responses from customer service!! first saying that they send replacements for products not received, then that they made a request for information to fedex and that they compared weights. My order arrived damaged and they refuse to provide a replacement or refund after apologize and admit that my order arrived incomplete!! what a chaotic customer service!
Response from Beautylish· Feb 8, 2023
Hi Miguel, as stated in our email sent to you on February 8, 2023, with regards to your missing items claim from your recent first Beautylish order Q3TZ-8BM1, our Fulfillment Team had conducted a full investigation and our results concluded that a full order would have been sent for your order, the weight of your package matched with Fedex at delivery, and our team had also verified the items and packaging at time of processing. As a result, we are confident that we shipped a complete order with the items entered in the order. If you wish to dispute the billing charges of both orders, please contact your bank or credit card company to do so. Upon receipt of any dispute from your bank or credit card company, Beautylish will provide the detailed information disclosed to you. Thank you.
Maria
Posted
Terrible customer service canceled my order and asked me about another account that telling me is past due when it’s my daughters account. First time I was going to order from them. Emails have been ignored. So apparently if you are related to someone that has ordered from the website, you can’t order from them in all my years shopping online I have never had such a terrible experience. I was going to get something for my birthday. Update:They said the replied to my emails but they didn’t reply when I said it was my daughter’s account.they also closed mine. I didn’t receive any email after they said I had other accounts which I promptly reported are not mine . Only my daughter which she has one. They didn’t tell me anything else as to why I could not place my order or explain they only explained when I wrote my review. If I had known wouldn’t have bothered to leave a review in the first place
Response from Beautylish· Jan 29, 2023
Hi Maria. After reviewing the emails that you sent us on Saturday, 1/28/23, we see that we promptly replied to each email sent to us. We indicated to you that the new account you created to place an order was linked to an account with a past due balance, which you stated is your daughter's account. The two accounts are linked by several factors and for that reason, only one account can be maintained for a same household. Once the past due balance is paid in full on the linked account, you would be able to place an order with payment in full at time of the order placement. Thank you.
