Bath PlanetReviews of bathplanet.com

I had 4 bath companies come out for a free quote.This company was the most expensive,and use disgusting sales techniques too. They quoted my wife $19K for a XL walk in shower with upgraded walls,and a shower rod. No thank you.

Seriously whatever you do, do NOT choose this company for your bathroom remodel. I have never dealt with customer service or installation of a project this unprofessional and honestly horrible. The sales pitch is very forceful, but they show great pictures of remodels and emphasize how they ensure it is done in one day. That is the main selling point. They do the measurements and set up an installation date for you, and promise it can get done soon. Then when they absolutely destroy your plumbing, completely mess up measurements so they have to come back and do it again, and have an incredibly rude installer fix your items and leave your house trashed, they have the audacity to say that they owe you nothing and we should be grateful that they fixed THEIR MISTAKES for no additional charge. They literally destroyed our plumbing, water pressure, and measured wrong so had to reinstall the panel. And then when we spent hours on the phone with them about this, they finally agree to fix it. But they will send out crotchety workers who will give you the run around about fixing it, and constantly need new repairmen to fix the issues. Then, even though you haven’t been able to use your shower (and sink) for weeks, they say they don’t owe you anything and will not adjust the price. This is the most insane company I have ever dealt with. Please, please, consider using an alternate company for your services. I am 12k in debt for a shower that doesn’t even look good, and dealing with a company who does not return your calls when you have a major customer service or installation issue.

The products are made in China and they peel off the wall. Unreal spent all this money and time and had to call another company to replace it because they didn't back up the warranty and blamed me for there mistakes!! ARE YOU KIDDING ME

Never sign a contract with bath planet. They have lots of hidden agenda not favorable to customers.

Overall work was ok, bath planet of stl are nothing but crooks, DO NOT trust the salesman he will lie thur his teeth and promise the world, he will write it on a quote so you think it's fine and then puts what he want on the contract, and by the way the contract in nothing but a useless piece of paper, they took me to the tune of 23,700 dollars and I had to buy my self things that there lying salesman promised us, I have a few problems but I will not call them to repair, I will not even let them on my property, my advice is if bath planet of stl calls you RUN away as for as possible, crooks, liars, and should not be in business and trust me I tell everyone

We had Bath Planet put in a new shower to make it safer for us. We now have a beautiful shower we can not use. The floor is so slippery the rubber floor mat does not stick. At first I wasn't concerned because Bath Planet is a big company who will stand by their work. WRONG...I talked to Mike who gave me several suggestions including , scrubbing the floor and putting down sand strips. Nothing helped!! I am having another company come in and put a rough finish on the floor. This has been a great inconvenience.

I would give them a negative 1 if possible. We waited and were misled from the beginning. Months went by before anything was ever installed and when it did get installed it looked like a 3rd grader did the job. We complained and months have went by with empty promises that it was going to be made right. Still holding my breath and we are now almost to a year waiting for a 13k remodel job. Horrible customer service and horrible install. We won't even show our family.

Guy came in with a suitcase. Showed him damage in bathroom. He showed us a power point presentation then filled in a quote on bath planet stationary - nothing about demolition timing etc. Just how much. Opened suitcase and showed us materials that could be used. Finished writing in numbers with just project cost and if we wanted to finance. None of it was remodeling that he said could be done. What a joke.