Bass Pro ShopsReviews of basspro.com

Tried to buy online Friday Nov 27 and Sat Nov 28 for a$60. had the same issue as i did trying to go through Cableas today . saying that my order could not be done due to a genetic error emailed bass pro them hoping to get a response (nothing) Being over an hr away from the store i was very up set knowing that i could not get my kids their Xmas gifts. I'll go to DicksSporting goods.

Through the years I have spent thousands of dollars at bass pro. I ordered a jacket as a birthday present on 11/23. According to the online tracker it was shipped on the 24th and has been sitting in Olathe Kansas ever since. On the 29th I attempted to call Bass Pro and find out what is going on since I need that coat on December 1 to give for a birthday present. I spent 10 minutes on the phone in phone tree hell. I hung up at the 10 minute mark since I don’t have time to waste being in their phone queue. I called again on the 30th since the online tracker said my shipment was still sitting in Olathe Kansas. It took three calls to finally connect to someone. You could hear in her voice she was not thrilled to be working there. I explained the problem to her and she said she couldn’t do anything about it. So next I told her I would like to cancel the order and have the charges reversed. She said she couldn’t do that either. I said I did not get the product on the date that it was promised and that as of this morning it was still sitting in Olathe Kansas. She said she couldn’t do anything about that and told me to call FedEx. So I asked her what she could do for me. She didn’t have a response. Bass Pro has apparently driven itself off of a cliff. Totally unresponsive and simply don’t give a damn about the customer. I told her I am done with her company and that I will never order anything from them again. She didn’t care.....

Similar to what others experienced, ordered an item online which showed In Stock for ship to store. Credit card was charged and I received the email that they were processing my order. I check my order status the next day and it shows cancelled. Their excuse was that they didn't have enough stock even though the website showed that they did. Lost out on a great deal because of this.

Ordered a ground blind then you cancel it. No reason given now i will look at other retailers for my needs.

BOYCOTT BASS PRO Today I went with my son to pick a firearm which he purchased from Bass Pro Bolingbrook IL. We run a small business in Humboldt Park, and our store was looted and we had been robbed as well. So we decided to buy firearms to protect our employees and business. It took us 6 years, and 7 days of a week of hard labor to establish our business, only for it to be looted and destroyed on May 31, 2020. At Bass Pro we faced a racist behavior which hurt us. First the salesperson, Kyle was not friendly and he served the customer who came after us, first. He then said he had to call his manager because apparently the firearm I bought didn't have cartages. He called his boss Jake and then the department manager came in Blake, who's only motive was not to sell us the firearm. They came up with excuse that our zip code which is 60077 doesn't match with our FOID card 60076. When we were applying for the FOID it picked itself. I understand that the issue was about our zip code, but this minor fault was accompanied with poor customer service, aggression, and overall a negative experience. The managers and staff spoke to and treated us poorly; from not being helpful, to their facial expressions, and their unwillingness to serve us. Being a person of color, negative and unfair experiences like this only lessen my faith in humanity, and ensure that I never support business that fail to give their employees proper training like this again.

This place deserves a zero. I paid a lot of money for an item that was to be shipped within 2-3 weeks. It’s been 11weeks and still have no tracking information. I inquired( 4times )and they say it’s been delayed with no more reason or information provided. I contacted them and asked to speak to a supervisor who informed me that she could not give me any more information on where my order was and would have to email me back in a week. She said there was no way to know if an item has been received unless the customer notifies them, That’s weird . So I said so you happily take my money for a product but you no longer care to make sure that your company delivers what has been paid for? She ignored my question and repeated that she would have to email me more information in a week. Basically they advertised a product , took my money (big purchase) yet no longer cared if I even got the item at all. Now I know that items can be late but as a paying customer I should be kept informed, and I was not. Basically what it seems like is they never had the item, yet advertised it , took my money ?! All while just making up lies when I complain hopefully to hold me off while they look if they can in fact somehow come up with the item they never had in the first place? If they had the item they would be able to provide updates but they didn’t have it or even know how they were going to get it. I put in a cancellation of my order and will be filing a complaint with the bbb. A company should not advertise items that they do not in fact have to sell. That is misleading. Beyond poor customer service,

If I could give Bass Pro a zero I would. This is the ultimate in FALSE PROMISES!!!! NEVER BELIEVE THAT YOU WILL BE ABLE TO USE THE 25.00 PROMISED THAT DAY, IF YOU GET A CREDIT CARD FROM THEM. IT JUST WON’T HAPPEN AND IT IS A BOLD FACED LIE!!! The UNBELIEVABLE caviat is that ALL of the individuals that I spoke to were ACUTELY AWARE OF THE PROBLEM AND HAVE DONE NOTHING TO REMEDY THE ISSUE!!!!!!! I would DISCOURAGE ANYONE FROM GETTING THIS CREDIT CARD IF YOU WANT TO USE YOUR 25.00 incentive the same day. I have been on the phone between Capital One and Bass Pro tonight for one and a half hours!!! Absolutely, NO CUSTOMER SATISFACTION WHATSOEVER!!! How can such a large company in these dire times be SO LACKING IN CUSTOMER SERVICE???? When I do get the card , I will not be using it. CUSTOMERS BEWARE!!!

Bought a pair of shoes and opened a credit card with Bass Pro. When I purchased the shoes, in store customer service told me I'd get $25 off my first purchase. When I checked out however they said Capital Ones System is down and I'd have to call them. 3 calls and 7 days later I had to settle not for a refund but a 25 $ gift card which I don't really need. Poor service all around.