Bank of the WestReviews of bankofthewest.com

Bank of the west has become horrible!!! All I wanted to was activate a new card but the app keeps crashing. I've talked to MULTIPLE customer service representatives throughout 5 to 6 days and not one of them had ANY answers on why I can't activate the new card or why I even got it. If I could give negative stars I would!!

I thought I was the only one that Bank of the West has screwed over but apparently I am not alone. I plan on filing a lawsuit against them and seeing as how there are so many others of you are in a similar predicament, we should work together. My name is April Perry. I live in Sierra Madre. Find me on fb or Instagram and we can connect if you believe you have a case and you can back your claim up with proof. They need to be held accountable for all the stuff they have put us through.

Called to find out why the extra money that i'm paying on my rv loan is all going to interest and not principal. They hung up on me twice. They said i had to send it to another address......WHAT! I've had many loans in my life and the extra money always went to the principle. They are stealing! This is illegal. We will be getting legal counsel on this.

Ellensburg WA: It began October, 2022. I opened a Certificate of Deposit.The clerk printed the schedule of fees in portrait mode. Half the document information cut off. When asked him to print it in landscape, he had a fit, called anothr employee, put the whole thing on security alert. I sat quietly while this other employee got up from his seat to berate me. When I redeemed my last CD held there, August 1, 2023, I was accused again of treating the employees in an unprofessional manner re: agresswive, loudmouth a.k.a DIRTY JEW! based on a surname sterotype. Maybe they should put a sign on ther door.

Don’t even want to give a one star. Smoky hill branch manager thinks she’s god! Holds on to a check that would help get a person into better financial situation for 10 days! Why? Because she can. Do not use bank of the west!!

Title: Beware: Terrible Experience with Bank of the West! I have been a loyal client of Bank of the West for the past 7 years, but my recent experience with them has been nothing short of a nightmare. I cannot stress enough how poorly they treated me and the lack of care they showed towards a long-standing customer. Recently, my business and personal accounts were abruptly closed by the bank, all due to an alleged fraud check. Instead of handling the situation with sensitivity and concern, they chose to act without any warning or communication. I was left stunned and frustrated by their lack of transparency. But it doesn't end there. The real kicker came when they decided to fire me as a client. Yes, you read that right! After being with them for so many years, they just decided to cut ties with me without even attempting to resolve the issue or provide an explanation. As someone who has invested time and trust in Bank of the West, I expected better treatment. But it's clear that they prioritize their bureaucratic procedures over their customers' loyalty and well-being. Their utter disregard for my situation is truly disappointing and unprofessional. I tried reaching out to their customer service in hopes of understanding the situation or finding a resolution, but their response was dishearteningly dismissive. It felt like they didn't care at all about the impact their actions had on my financial stability and peace of mind. If you are considering becoming a client of Bank of the West, I strongly advise against it. My experience serves as a warning to others, highlighting their lack of empathy, inadequate customer service, and willingness to cut ties with long-time clients without any regard for their well-being. In conclusion, Bank of the West's treatment of me as a customer has been nothing short of abysmal. I urge anyone reading this review to reconsider entrusting their hard-earned money and financial security to a bank that clearly does not value its customers. There are far better options out there, and you deserve a bank that will genuinely care for you as a client.

Horrible for car loans. Never sent me the title after 10 months. When I called again today, they told me I had to pay off over $500 of late fees to get the title. I never incurred any late fees during the payment history & was told during Covid we would not be charged late fees because my husband was furloughed. Further more after the loan being paid off for over 10 month why wouldn’t anyone call me, email me, send me a letter to tell me what was going on? Nothing. Crooks & liars.

After trying to pay off my RV loan for many weeks, I found out that some of my payoff was being used for late charges that they claim I had from years ago rather than pay off the loan. I was never notified of late charges, the charges were not on my statement. Customer service kept telling me to call back in 3 days. I was so tired of trying to find someone in customer service who could help that I finally gave up and paid the fees. I will never use them again.