Banfield Pet HospitalReviews of banfield.com

If there was less than a star I would have picked that one. I was unfortunate to have my senior dog pass while I was moving to our new house. In stead of keeping my Banfield account they cancel the account for my service dog. While my dog who passed away almost a year ago, I still get to pay his Banfield wellness plan. But my service dog who is alive can’t be seen 🤦🏽‍♂️

If I could give zero stars, I would. I took my new puppy to them for a checkup. First red flag to me was that they do not let pet parents into the exam room. They took him back to examine him without me present. They were back there for 2 minutes max. When they brought my dog back to me, he was still wearing a harness, collar, leash and sweater. There is no possible way they were able to take all that off to examine him properly and then get it all back on him in two minutes. So NOTHING was done. The vet asked if I had any questions for him. I asked what I should do about the scab on his ear(prior to me getting the puppy, he was treated for mange so I wanted to make sure the scab wasn’t mange related). The vet looked at me like I had 10 heads and said “why does he have a scab on his ear? Where?” If they did a full exam, it would have been seen and felt. So many other things went wrong at our visit but it’s too much to type out. They were HORRIBLE. I told them I wanted to human grade food so I can give him the best quality food there is. They told me human grade food is just a “trend” and recommended a really crappy food brand to me. They also told me giving him puppy vitamins is “a waste of time and money”. I will NEVER go back.

BEWARE of signing up for Banfield wellness plans! They do not tell you your plan will auto renew. They do not reach out the month prior reminding you of your plans upcoming renewal. Once the plan renews, they will NOT refund you, and they will try and strong arm you into paying +$600 to cancel without also giving you the services you would have paid for to cancel. Banfield is a total SCAM. I am in the middle of battling them with charge backs. They will not get a dime from me, nor will I ever do business with them again. They will only let you cancel via phone call, which = 45+ minute waits, rude agents who will either not budge and/or hang up on you. I caught their first renewal charge of $47.95 the day off, and they STILL would not refund my money or cancel my subscription!

Banfield pet insurance (Optimum Wellness Plan) has had my patronage for years. Bubba passed on Nov 1, 2023 and when I made the arrangements for the in-home euthanasia, the company I used mentioned pet insurance might cover some - I knew they wouldn't, but it made me realize that I needed to cancel, so I called as I was still crying. I was treated with utter disregard and told that "customers who want to cancel before the 12 months, must continue paying for the year...blah, blah, blah." I was in shock! Want? Want???? Did I WANT to lose my family member??? I wasn't changing plans. I was losing my Bubba. Zero kindness, zero empathy. I refused to spend more time on the phone with them. Guess who has continued charging me?! In contrast, Chewy not only cancelled all of my order when I called them a week later, but they refunded my last month's order and told me to donate the items to a shelter. They sent me flowers and a lovely card. That is a company that deserves to work with pet parents. I had the distinct displeasure of calling Banfield again today upon noticing the additional charges, and guess what? They have no regard, no kindness, no decency whatsoever! After a very painful call and much back and forth, they finally gave just an inch by not charging me for an ADDITIONAL 2 months, but will not refund the last two months and put me through a hellish call just for that. HOW DARE THEY?! The money in question is less than what Chewy OFFERED to refund when I was simply stopping my monthly orders. It's not even about the money. It is the principle of the matter and they clearly have none! I WILL NEVER, EVER CONSIDER THEIR INSURANCE EVER AGAIN!

My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

BEWARE OF BANFIELD PET HOSPITALS NATIONWIDE IN THE USA!!! TRULY A NIGHTMARE EXPERIENCE! I feel compelled to share my harrowing experience with Banfield Pet Hospital int eh hopes of preventing other pet owners from going through the same TRAUMATIC ordeal. My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should i say lack of, including lack of proper care. My nightmare began when i took my pet to Banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did i know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days. He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by FINANCIAL GAIN rather than the health and safety of the animals in their care. It is DISHEARTENING to witness a facility like this prioritize PROFIT over the LIVES OF INNOCENT PETS. Despite my attempts to seek resolution and accountability from Banfield CORPORATE team and office, i have been met with silence and indifference for days. The lack of communication and empathy from their end only ads insult to injury and it is clear that they DO NOT VALUE THEIR CUSTOMERS or the WELL BEING of THE ANIMALS entrusted to their care. Yesterday i finally got a call from chief vet for Banfield stating "they have made a mistake and are aware of bad reputation , bad reviews, issues with customer service and are working on it and will try to resolve this situation". Furthermore, my experience is not an isolated incident. COUNTLESS NEGATIVE reviews form MANY other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at Banfield NATIONWIDE. IT IS ALARMING TO SEE SO MANY PET OWNERS SHARE SIMILAR STORIES OF MISTREATMENT, NEGLIGENCE AND UNETHICAL AND UNPROFESSIONAL SERVICE ONLY CONCERNED FOR THEIR OWN PROFITS AND MORE $$$$$! I implore ALL PET OWNERS to THINK TWICE before entrusting their furry companions to ANY BANFIELD PET HOSPITAL. The risks and potential hard OUTWEIGH ANY CONVENIENCE or COST SAVINGS they may offer with their insurance plans. OUR PET'S SAFETY AND WELL BEING SHOULD ALWAYS BE THE TOP PRIORITY AND IT IS CRUCIAL TO CHOOSE A FACILITY THAT UPHOLDS THOSE VALUES WHICH BANFIELD PET HOSPITALS DO NOT. In conclusion, my experience has been nothing short of a NIGHTMARE. I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a HOSPITAL THAT PRIORITIZES PROFIT OVER THE PET'S WELL BEING.

By far the worst experience. One expects a decent bedside manner from medical providers be it for humans or animals and Banfield was a horrid disappointment! The vet tech had the audacity to accuse me, the paying client, of laughing at her when discussing my dog’s cancer. Because cancer is so hilarious? Never in my life have I been so disgusted by a clinic and insulted and I assured her I was doing no such thing nor would I EVER laugh about cancer as I do not find anything funny about it. She then proceeded to threaten me and stated she would send me to collections. Well- we were still in the middle of the appointment so in no way was I delinquent. It was an absurd, baseless statement made to a never delinquent client as I’ve always paid every vet bill for every pet, ever. Then the vet was unable to tell me what the x-rays showed so we waited for nothing only to be further insulted by the office manager for not seeing a cancer specialist. We were in the appointment still waiting on the prognosis and to possibly be referred to a dog oncologist! This insult came after the veterinarian herself told us to come back (this was one week after our first appt) to do x-rays and blood work to get answers about surgery options. I was simply following the vet’s instructions! So given that I am paying on this date and paid in full the week prior there was NO basis for threats or insults. I would not laugh at anyone having cancer, certainly not my beloved dog. These people are vile. I chose them originally because they have Saturday hours and only after this horrible experience do I now see other terrible reviews from patients and former staff. Please STAY AWAY from Banfield unless you wish to pay to be insulted.

This is a review after several years of terrible service at Banfield. From 2009-2023. You might wonder why we stayed with Banfield if we've had such bad experiences, but due to traveling and not having any other options with another chain, we stayed with Banfield. They have always been about business and very salesy rather than actually caring about the animals. I feel like it’s important to note that I’m generally an agreeable person and I’ve never written a bad review before. My dog, Roo, recently passed away. We spent 8k, on top of the monthly payments, to try to get him the help he needed. We've given them $10k for ‘pet insurance’ throughout the years. I've had experiences where they did blood testing and told me his liver enzyme counts were too high and pushing medicine on us. Then finding out 2 weeks later that they compared his enzyme count to a puppy rather than an adult dog and he shouldn't have been taking the medicine to begin with. They pushed the Pro-Heart 6 heart worm vaccine without looking at his history which lead to a life threatening reaction. They tried to tell me it wasn't due to the vaccine so they charged me $1,000's to take a skin biopsy resulting in no answers and Roo having to heal from the stitching. Generally, when we went for a check-up, services not covered in our plan were constantly pushed on me and if I turned down services, it was met with pretty unpleasant responses. I never knew when Roo truly needed something which is the last thing a vet should make an owner feel. We’ve taken Roo to several Banfields across the state of Ohio and PA and the experiences were about the same in terms of a very salesy mentality. I’ve agreed to procedures and medicines that I’m not even certain he needed. Fast forward to today, I tried to cancel his plan after 14 years. I spoke to about 8 different people from the call center. No one really caring that my pet passed away, just concerned about me paying insurance through April of 2024, even though Roo passed in November 2023. Each person became aggressive and wouldn't back down to me continuing to pay them. I've never dealt with such a heartless and money hungry company. I will never take another pet to a Banfield and I will forever recommend to everyone I know to never send their animals there.