Baked by MelissaReviews of bakedbymelissa.com

Response from Baked by Melissa· Apr 29, 2026

Hi Julie! I'm so sorry to hear this—I would love to make it right for you! Going to send an email separately to help. Thank you for bringing it to our attention! Anne

Response from Baked by Melissa· Apr 2, 2026

Hey Skip! I'm really sorry to hear this and for the inconvenience. I looked into your order with our team and will email you directly about what happened. Thank you!

Response from Baked by Melissa· Apr 2, 2026

Hi A.M.! I'm so sorry to hear this, would love to help look into what happened with your orders. Please send us an email at [email protected]—we're here to help!

Response from Baked by Melissa· Feb 25, 2026

Hi Debee! Thanks so much for your feedback. I'm so sorry your order arrived a day later than intended. Our bakery was hit by a blizzard over the weekend and we got nearly 3 feet of snow, so not only could we not ship out packages, but Fedex wasn't picking them up. We try really, really hard to make sure every order arrives on time, and unfortunately this weekend the weather wasn't in our favor! It looks like you spoke with our team earlier today shortly after you emailed, and we issued a shipping refund for the inconvenience. If there's anything else we can do, we'd love to help.

Response from Baked by Melissa· Feb 10, 2026

Hi Wendy! Thank you so much for taking the time to leave your feedback. I completely understand your frustration, and I'm really sorry this was your experience with us. It's definitely not what we want for our customers. I was actually planning to email you later today personally to see what we could do to make this right for you. Unfortunately, Fedex experienced unforeseen delays over the weekend due to the extremely cold weather near our bakery in New Jersey, which caused your packages to be delivered later than intended even though they left our bakery on time. We have already refunded your entire order in full. I'm deeply sorry for the inconvenience this caused, and will be reaching out to you via email later today. Regarding your communications with our team, it looks like your first email was answered within 30 minutes of sending it. Sometimes these can go into spam folders, so I'm really sorry if you didn't get it. Please also know we're exploring more options for live chat to help everyone get through to our team faster—it's often our first line of contact with customers, and we're experiencing a high volume of inquiries at the moment because of Valentine's Day. The whole team is working hard to get back to each and every request personally. It is absolutely not our goal to have customers waiting, and it's something we're eager to improve moving forward. I would love the opportunity to make this right for you, and will be in touch shortly. Thank you again for your time.

Response from Baked by Melissa· Feb 5, 2026

Hi Paul! Thanks so much for sharing your feedback. We switched over to Shopify last year to improve our website's customer experience and make it easier to place orders. Rest assured you can always check out as a guest without needing to log in to Shopify, and you will receive an email directly with your tracking number (again, no need to log in). If we can ever answer any questions, please reach out to our team at [email protected]. We'd love to help.

Response from Baked by Melissa· Feb 5, 2026

Hi Lisa! I'm so sorry to hear about your experience. We did unfortunately experience carrier delays around Christmas and proactively refunded any orders that would arrive after the holiday as planned, but most of those packages arrived on Dec. 26 as scheduled. I'm really sorry to hear that yours didn't make it and that you weren't able to reach our team—it's absolutely not the experience we want for our customers. Rest assured we're improving these processes moving forward to make sure we're able to fulfill all orders in a timely manner, and improve our Customer Happiness responses as well. If you ever need anything or have any questions, please email [email protected]. We'd love to help.

Response from Baked by Melissa· Feb 5, 2026

Hi Jg, Thank you for sharing your feedback, I'm so sorry to hear this was your experience. We strive to reply to everyone personally within 24 hours, but around the holidays experienced a technical issue that caused a high volume of inquiries and delayed our response times. Unfortunately, I'm not able to find your message without a full name or email, but if we can still be of assistance, please email [email protected] and we'd be more than happy to help.