BabyDopplerReviews of babydoppler.com

Response from BabyDoppler· Mar 25, 2022

Hi, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We apologize if you are experiencing shipping delays; sadly, these are out of our control but, we will do our best to keep track of your order as the carrier is in transit. If you paid for expedited shipping, we will issue a refund for that cost. One of our customer service representatives will reach out to you to make sure that you are satisfied with our resolution. We want you to know that you are very important to us and we hope to keep you as a BabyDoppler customer. Please send us the email at [email protected] with the order details to assist you further. Take care, The BabyDoppler Team

Response from BabyDoppler· Mar 7, 2022

Hi Chelsea, We apologize if you are experiencing shipping delays; sadly, these are out of our control but, we will do our best to keep track of your order as the carrier is in transit. If you paid for expedited shipping, we will issue a refund for that cost. One of our customer service representatives will reach out to you to make sure that you are satisficed with our resolution. We want you to know that you are very important to us and we hope to keep you as a BabyDoppler customer. Take care, The BabyDoppler Team

Response from BabyDoppler· Jan 27, 2022

We are extremely sorry for the trouble you have faced and we do not want any of our customers to go through such a hassle. Here at BabyDoppler, we thrive on customer satisfaction, therefore one of our agents will be reaching out to you shortly to learn more this situation. We will take care of this for you and we will make things right! All the best, ~The Baby Doppler Care Team

Response from BabyDoppler· Jan 26, 2022

We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. We've already alerted our Customer Service Team on your behalf and they will be reaching out to you later today to help resolve this issue for you. If you have any questions or concerns in the meantime, please don't hesitate to reach out.

Response from BabyDoppler· Jan 5, 2022

Hi Amy, Thank you for taking the time out to leave your feedback. We're sorry to hear of these difficulties that you are experiencing. Our customer care team gets back to all inquires within 24 business hours. One of our customer care representatives would be more than happy to provide further assistance via email. -Baby Doppler Care Team

Response from BabyDoppler· Jan 5, 2022

Hi Amber, Thank you for taking the time out to leave your feedback. Our customer service team has been responding to all of your emails and have already helped to resolve the issue by processing a refund for your shipping fee paid. We appreciate your patience and understanding as we try to get all packages shipped out and delivered on time. Please let us know if there is anything else we can assist you with. Happy New Year! -Baby Doppler Care Team

Response from BabyDoppler· Dec 30, 2021

Hi M'delliknee, Thank you for taking the time out to leave your feedback. Please email us with your order number and best contact number so that one of our care team members can reach out to you as we are interested to hear more about how this experience was for you. Mistakes and delays happen and learning more about those orders where we dropped the ball can really help us make improvements and that’s what matters most to us. We didn’t get your order details on the first review and tried to find the reviewer through the trust pilot feature. We do get a lot of false reviews that were meant for our competitors. As we did not hear from you for 10 days, we escalated it with trust pilot to investigate. All shipping timelines we provide are estimates as delays are expected with all carriers especially during this busy holiday season. It's possible that you may have a defective device or it may not be being used correctly. Our products come with a 1-year warranty period for any defects, so we got you and will make things right! -Baby Doppler Care Team

Response from BabyDoppler· Dec 14, 2021

Hi Caitlin, We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. We have a user guide posted on our website with helpful tips if you have not already checked it out. Here's the link to the user guide: https://www.babydoppler.com/instructions-on-using-fetal-doppler.html If you are experiencing issues, or noticing that your device is not operating the same as in the video, please let us know by reaching out to us by email, phone, or live chat through our website and we would be happy to assist you further. All the best, -The Baby Doppler Care Team