Poor
31 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plans starting at $4.99, Axvoice is Internet phone service and VoIP phone service providers for residential and business. We offer low rate VoIP services to residential and business in USA / Canada.
Axvoice (axvoice.com) has 31 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 20 reviews with 1 star · Clear filters
Robin
Posted
Was sent used equipment. No usb power adaptor and the warantee seal on the unit was broken. Returned the equipment as received and was billed $40 pending the return. The equipment was received yet no credit a month later. Their support is non-existent unless you're sending money their way. Otherwise bupkiss. Cheap equipment that definitely does not work with T-Mobile internet. Avoid them and save time, money and aggravation.
Sandy
Posted
No customer service at all. NO phone number to call them. Little to none response on support tickets, sent notice to cancel within 10 days of sign up, so they won't refund any money for any reason! Cancelled service immediately when they did not port our old existing number. They assigned us a number we did not choose, after we had tried the number we chose and it worked, then another number showed up on account. NO account numbers issued. Waiting now to see what happens as we have sent many tickets on their support site to cancel. No LIVE CHAT! sends us back to the front page, not chat! RUN AWAY from these people. Reporting them to BB too.
isaac I.
Posted
Useless lying phonies.
Disappointed AxVoice C.
Posted
Thieves. For several months the phone would not work. I contacted support several times. No answer. I asked for refund several times for no service. Automatic charges continued. Then I wrote an email asking for refunds and cancellation. Within hours, my account was cancelled with no refund.
Ricky P.
Posted
I was with axvoice for a year and a half. They were pretty cheap and we didn't need the phone much. When we decided to cancel they charged me $48 for equipment I never received because I was on the bring your own equipment plan. In their terms and conditions they have it listed that they can charge you for anything they deem appropriate which I guess includes imaginary equipment. Buyer beware!!!
Jeremiah B.
Posted
Garbage. You sign up on the website and they mail you a cheap piece of hardware. If it didn't get programed right you're out of luck. You can't contact anyone at the company for help and you can't cancel the service because they don't respond to emails. And that's the only way to give to contact them. It's a scam.
Bill A.
Posted
Axvoice deserves no higher than -10 !!!!! The worst possible phone service. $15 per month but $1 per year in useful service. Re-boot box before EVERY CALL. These jokers will only reply to email... if you are lucky and pray a lot. I've decided to curse a lot and tell the world to RUN FROM AXVOICE!!! DO NOT SIGN UP FOR THIS UNLESS YOU ENJOY COMPLETE LIES AND NONSENSE!!!!
Danielle S.
Posted
Their customer service/support is nonexistent. They promise a full refund if not satisfied within 30 days. They refused to fully refund my money when I returned everything unused.... plus, I HAD TO PAY RETURN SHIPPING!! They never could assist me with set up or porting my number. They do not have a support phone number to call. Imagine that... a phone service provided that doesn't have telephone support!! What a waste of time and money!!
