AvedaReviews of aveda.com

I order products on 10/6/25 and never received them. Tracking continues to be unavailable. On Oct. 25 through chat finally told carrier never received products. Told agent would reship, 5 days, then 2 more and another 5 days. This is much too long and Aveda is refusing to cancel order. This is unacceptable and horrible customer service.

Absolutely awful company to try and communicate with. Was advised by courier to contact for refund or replacement as parcel ‘lost’. Aveda’s live chat was a waste of time, agent connected then disappeared. The WhatsApp was the same. When I finally got them they couldn’t care less and eventually just did can’t help you. There is no telephone connection and it is clearly a very run down company which is a shame as it was a well respected brand. Clearly do not think anything of their customers and I still don’t know where my parcel is paid and sent over a week ago. Wish I’d read these reviews first.

I have been a loyal Aveda customer for 30 plus years. I purchased an $90 bottle of Shampure, and shortly after opening it, dropped it on the shower floor. It developed a small hole and leaked everywhere. I reached out to Aveda for a solution. It took 26 days for a reply. When I got one, I was first told to send pictures and batch number, etc. for a replacement. Within an hour I was emailed again and told that the break was my fault, they would not help me, and to disregard the previous email. Horrible customer service. They have lost a loyal, 3 decade customer. Do not buy from them.

I spoke to the Aveda Institute in Phoenix. Told them that I got a call from a person that is friends of one of my clients. She explained to me about what happened at the Aveda Institute with the color of her hair. I called the institute and said I have a new guest that was not happy with their hair. To get to the point the institution said we can correct the color with another student. Are you kidding me they are new students that don't know how to do a color correction. I have been a hairdresser for 35 years and I know Aveda color. I am so disappointed with Aveda

I am writing this review after a recent and highly disappointing experience with Aveda's online store. As a loyal customer who also frequents an Aveda salon, I expected a level of service and quality that was completely absent from my recent order (No. 6895755867). First, the promised free items—a Botanical Repair minisize from a website contest and two product samples I had selected—were missing from the package. What's worse is that these items mysteriously disappeared from my order summary right after the payment was processed. This feels like a dishonest and opaque practice. On top of that, the products I received, for which I spent €238, were in an unacceptable condition. The packaging was dusty, and some products were even dented, suggesting a total lack of care in the warehouse. The poor service didn't end there. I tried to contact customer support, which is incredibly difficult to reach. They do not have a direct email address, and the only way to communicate is through an online chat that is available only during limited office hours. The phone number listed on their website is misleadingly labeled "WhatsApp," but it's not a WhatsApp number at all. After finally getting in touch, they offered a 20% discount code, which is insulting given that I already have a corporate discount of 30%. It was clear they did not listen to my concerns or even bother to check my account history. This level of neglect and poor service is unacceptable, especially for a premium brand. I am extremely dissatisfied with this entire experience, and as a result, I will not be placing any future orders with Aveda.

I have been embarrassed by the color of my white hair, be turned a light purple and the “yellowing” that I wanted washed out, stay in my hair during my 15 day vacation. I usually get endless compliments on my hair. But find it the opposite now. My granddaughter points out the color difference. She is 8 years old. Thank goodness she is honest. I have noticed my hair breaking off more than ever. I will go back to the other product ( please don’t buy them out Este Launder and change the ingredients. ) My family won’t use different hair products because it makes their head itch. The same is happening with me too. Sorry Aveda, I use to speak highly of the product but now will stop using it. I appreciate the vegan, plant based, but things have changed.

If I could give a -20 I would. This is the worst salon I have ever had service from. I scheduled an appointment for a color. There were a couple good reviews with a young male hairdresser so I scheduled. The first thing I said when I sat down was,”I do not want black hair” I’m assuming he spoke English and understood me. But, I was wrong. My hair has never been so black and damaged. The dye transferred to my bed linen and my headboard on my bed. I called the salon, (las Vegas downtown Summerlin) and they informed me the date to call and report was 7 days. I asked to see the contract I filed stating I had 7 days to report back. I asked to see the information that was given to me stating I was told I had 7 days to report unacceptable service and of course there is zero information about this lie. I spoke to a front desk person by the name of “Soliel”. I asked for her supervisor and she informed me she didn’t know the number. I asked her for the name of the owner and again she “didn’t know” She obviously lied to me. I will never recommend this salon to anyone. This is pure dishonestly and manipulation. They will do anything to take your money and then will say it’s the clients fault for the obvious bad outcome. The service was $200.00 and the dye they use is dangerous. My hair is dry and brittle. My scalp was burning. I am currently getting hair correction service from a reputable salon. This is an experience that I never want to repeat ever again. They do not care about your concerns after your service. DO NOT VISIT THIS SALON

Aveda is absolutely rubbish. I couldn’t understand why my hair felt so bad using it and I did some research. They are not hair science specialist but botanical specialist and as a result they don’t always know what is the right thing for certain hair types. There products don’t penetrate the hair shaft it just sits on top and coats it and it feels dreadful. I would never recommend this tripe and it’s overpriced rubbish