AvedaReviews of aveda.com

Received my shampoo and conditioner. Which I purchased the large shampoo. You would think that this large company would have enough sense when shipping to secure the caps and wrap securely. No 1/4 of my shampoo is leaked all over the box. Not happy😥 8/6- UPDATE- Aveda customer service responded and they are sending me a replacement at no charge. Appreciate their response😊 8/11-received my replacement shampoo today! Great customer service! Appreciate Aveda for being so responsive.

Their website is one of the most frustrating I have come across. There is no search facility so you have to keep scrolling hoping you will find what you are looking for. Half the time, you don’t. Also, half the products which they are supposed to sell are not on their website. There is an option for a Live Chat, but that does not seem to work! They offer a free scalp and hair consultation in selected salons and, needless to say, not in the city where I live. I think the best option is to look for stores or salons that sell their products.

Slechte service. Bestelling geplaatst, geen email ter bevestiging. Via Whatsapp contact opgenomen. Bestelling goed ontvangen. Levering ontving ik maar was niet compleet, terwijl wel werd gemeld dat alles was verstuurd. Bij levering zat bewijs, met email adres waar je kon reageren voor retouren e.d. Dit is niet meer in gebruik! Weer dan maar whats app. Product wat ik mis is niet meer leverbaar werd gezegd, ja het zal wel. Staat gewoon op website. Nu maar wachten op terugstorten van bedrag voor dit product.

Products are great otherwise I've never shop on their website. AWFUL AWFUL AWFUL website.

I bought the Blonde Revival Shampoo & Conditioner in the purple bottle. Was so excited to find something for my highlighted hair that I thought would be good quality and was cruelty free. Unfortunately, it didn't wash my hair properly and left it lank and greasy. I tried following their tutorial on how to wash your hair with Aveda product but it made no difference. I wondered if it was due to it being sulphate free but have used other products like this and not had this problem. In its favour, it smelt beautiful and didn't irritate my scalp, however, I can't justify paying that price for something that doesn't clean my hair properly.

you have stolen my money. My order was supposedly dispatched on 6/11/21 and still not received. Tracking not working, takes me to a page that says 'this info has been removed' or something alike. Two messages to customer service and no reply, can someone please let me know if and when I shall be receiving my order as so far it seems you have stolen my money and I have received nothing.

I purchased the body wash Rosemary/Mint and it was a very watered down version of the little bottles I've been using for years when traveling and on the road. The Aveda bottle was so diluted and watery that it was a ripoff and I feel cheated. Aveda makes it difficult to give feedback or review of their product which I purchased directly from Aveda.

Received gift certificate last Christmas for a van Michael appointment. Went and was well pleased. Had to travel 2 1/2 hours to salon. Not sustainable. So found aveda salon closer to home. Went there this week and it was a terrible experience. My hair is a disaster! Too, too short. The stylist was not aveda trained. She gave my hair a part and botched the shape. She never asked me how I wanted my hair cut. Was not given a receipt at conclusion. VERY disappointed.