Excellent
509 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
Francois B.
Posted
Car was picked up from the dealership as advertised and delivered one day earlier than originally advertised. Great communication, good service. This is the second time I use their service and I would use again. Thanks!
dawn H.
Posted
What a great service! Edith was so helpful and easy to work with! We will use Direct Express Auto Transport again!
Ronak A.
Posted
The whole process of putting all my information in online to having my car delivered to my destination was absolutely seamless. It was a great experience overall with no issues and car was delivered on time as expected. Order#230347 Customer representative: Jessie
Steve
Posted
Jessie was very courteous and evidently got the ball rolling, because within just a couple of hours of my call, I received notice that a car transport company had been assigned. Direct Express picked a good one (K1 Trsnsport, and it’s driver Omar) as communication and delivery were very timely.
Joanne
Posted
We have just used Direct Express to move our cars from Tennessee to Cleveland and could not be happier. They were very good at collecting it bon time and delivering per the agreed schedule.
Shauna G.
Posted
I was referred to direct auto express by someone in a Facebook group who had a great experience. I went online made a booking for my car to be picked up at the end of the month. The day before pickup, I called to confirm and they told me everything was on track. The day of pickup the driver called to let me know he would be there in 30 mins. He showed up right on time and he was really reassuring and knowledgeable. ( I asked many questions) Told me my car would get to GA the next day(from Florida) and he called to let me know when he reached the destination of drop off. The driver was super friendly and very helpful. I would totally recommend direct express auto transport from the online booking to the customer service when you call on the phone they are very helpful. No surprise charges, no issues.
Robert S.
Posted
When we purchased a law enforcement vehicle in Minnesota, we were somewhat at a loss as to how to get it to the Bellingham Washington area where it could be transported to Alaska where we are located. Our Direct Express Auto Transport customer service representative, Jessie made the process simple for us to accomplish, and so rapid that the vehicle arrived at the delivery destination almost before we were ready to receive. We will definitely be using again.
Maria Macapagal B.
Posted
Great car transport company! Easy online scheduling, and I was provided a transport within one day of my first available date. The company that transported the car was great as well! Highly recommend!
