Excellent
509 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
Eber L.
Posted
Since the beginning I had a pleasant experience with them. They pick-up on time and kept me informed during the entire process. Nice surprise was the earlier than expected delivery, which was made smoothly by confirming availability to receive my car before the schedule date/time. All in all, great service!
James J.
Posted
Excellent - my first time transporting an automobile and it was far easier than expected and worth every penny. My transport request was accepted the same day as my submission and the vehicle was picked up from the auto dealer in Texas the following morning. The timing for pickup could not have been any quicker. The driver called me about an hour prior to arrival in Charlotte and delivered the car directly into my driveway. He walked me all around the vehicle to confirm no damage had occurred. He was extremely friendly and respectful. With this being the first time I ever used such a service, the nervousness about potential for what could go wrong hiring someone to transport a vehicle halfway across the country was high as I made the initial request. But given how quick and easy it was, along with communication that was delivered exactly as promised, I would not hesitate to use the service again.
Singh
Posted
I just recently had my car transported from Texas to Virginia using Direct Express Auto Transport. Their service was excellent. And I had my car picked up timely and shipped within 3-5 days as promised. I had my car shipped in an enclosed truck because of the weather. And it was in good condition when I had it delivered. This the second time I have used them, and plan to do so in the future.
Eleise R.
Posted
I just recently shipped my car from across the coast and I used Direct Express Auto Transport and they did a great job at getting my car to the final location safely in one piece and on time. Great communication, my rep was easy to talk to, gave great detail. overall i'm glad i went with this company.
jimmy S.
Posted
It is a great experience to use Direct Express Auto Transport for arranging the auto shipment. They shipped more than eight cars for me already. This time was from PA to CA bay area. Excellent customer service reps. Delivered on-time as scheduled. I would definitely use their service next time and recommend them to everyone!
Jinxiu W.
Posted
I was able to get amazing service from direct express auto transport! They were always available, on time, and very effective in communication, especially with the driver. I'd go with them every time I ship!
Tim P.
Posted
Jessie the service rep was informative and helpful in managing my expectations. Truck was scheduled in a timely manner. The driver was awesome. The vehicle even arrived earlier than expected.
Jaideep H.
Posted
I had shipped my car from Florida to Illinois. Shipping went smooth. Pickup was on schedule as promised during the estimate & delivery was done within 3 days flat. I arrived in Illinois and next day my car was delivered in good condition. I would rate this service a 5 star one. My order number was 148949. Jessie helped me setup my order online.
