Excellent
509 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
Mark H.
Posted
Direct Express has been a great help to our out of state business. Kelly did not disappoint helping set up our latest delivery. In addition, the customer made sure to get back to us with compliments about the driver and his professionalism.
Andrew B.
Posted
My experience with DIRECT EXPRESS AUTO TRANSPORT was easy, convenient, and competitively priced. I called the toll free number to set up the transport, and the whole process was completed in under 2 weeks (From initial call to drop off at destination). Kelly was very nice and helpful, and the process really couldn't have been any smoother. After doing some research and shopping around various transport companies, it became clear that direct express was a good deal. Payment process was simple: $169 to direct express, and $500 to the driver upon delivery. Driver (Anthony's Auto Transport) was polite and on time. The representative with Anthony's indicated that the truck would be arriving at 3pm Saturday, and it arrived almost exactly at that time. It's always nice when people are truthful about timing, something that has unfortunately become somewhat uncommon in this day and age. I would most definitely refer anyone that needs to ship a vehicle to call direct express. Direct express is priced right, and their drivers arrive on time with your vehicle in good condition.
Barry S.
Posted
Once a carrier was assigned I was emailed their contact information. My car was picked up the very next day after placing my order. It was delivered right to my front door by the auto carrier. Happy with the price and service.
Valorie N.
Posted
I liked the online quote system. The staff responded quickly to my inquiry and had my car scheduled for pickup on the date I requested. The fees were fair and reasonable in my opinion. Pickup and delivery were on time. The driver was courteous and professional as was Jessica in customer service. They both called or sent email with progress. I would recommend them and use them again.
Byron M.
Posted
Bought a truck over eight hours away and had it delivered by Direct Express, saved me time and money by not having to pay an employee to go with me and get a hotel room and drive two vehicles back home.
VK
Posted
The transporters were professional and knowlegable. For the cost they charge they did an extraordinary service, in terms of quality, care, timiliness and communication. I would definitely recommend them.
Lenisa R.
Posted
I used Direct Express Auto Transport to ship my car from Arizona to Florida. I spoke with Kelly on the phone and she quickly matched me with a carrier who was not only affordable but also reliable. It took less than a week from the time I placed the order to the time the car was delivered to my door. Compared to other shipping companies, and trust me I did my research, Direct Express was half the cost and ensured delivery in half the time. I plan on using them for any future auto shipping needs! Order # 149398.
Juan Carlos C.
Posted
I would recommend Direct Express Auto Transport to anyone that is looking to move a vehicle. Great customer service!!!
