AutoNationReviews of autonation.com

BEWARE same order can be charged twice by referencing same order and delivery details .. your Bank will consider it a valid charge . I informed Auto nation but they have completely ignored me.. my next step is to take them to small claims court

I’m still waiting and I asked for the service manager and he keep walking

Nearly $700 wasted and the car is in worse condition! The technicians are unprofessional and the customer service was far below average! They ruined a birthday gift, and soiled the holiday season. I purchased a front/rear brake pad service on Dec 5th, as a birthday gift to my girlfriend. The brakes were squeeking loud and in need of repair. The first technician came out and ran diagnostics. He said everything looked great and we only needed to do the brake pads. Once he left, we took the car out for errands. An even louder and more aggressive screeching started! We immediately called back Autonation Mobile Service / Repair Smith. They scheduled a same day appointment, in which they cancelled. They proceeded to cancel again for two more days, until finally arriving Friday the 8th. The new technician gets in the car and "claims" he can't hear the VERY LOUD SCREECHING. - He literally lies to my face and proceeds to troll us like it's a game. The entire WORLD can hear the screeching, aside from him of course! - After I called him out, he continued to lie and says he could hear the belt winding, but not the very LOUD brake screeching. He spewed some more nonsense, and then suggested we purchase a rotor service from them! Told him to leave and proceeded to file a complaint with the company. This was an absolutely insane experience. Please do not let them anywhere near your vehicle. Contacted customer service for a full refund, as I will now have to spend more money and time at a different shop! Update: Customer service called and offered "OEM" brakes pads as a resolution. They insisted, I must have ordered the incorrect ones and completely ingored that a poor service was done on the car. Absolute Scammers!

I made an appointment at AutoNation Hyundai months ago for an oil change and tire rotation. A week before my appointment, I bought new tires. I thought I was still under the maintenance contract so I didn't think about the tire rotation. I didn't know that I wasn't under it until after the service was complete. The service adviser mentioned the new tires when telling me that I needed an alignment before they started work on my car. So he knew that my tires were brand new. At no time did he ask me if I still wanted the rotation. So I was charged $92 for something that I didn't need. In addition to that, my service ticket states that my tires "need attention soon". No, they don't. So why say that they do? Are you trying to rip people off? A few days later when I opened my hood to change my air filter, I noticed the cap to the washer fluid container was left up and it was almost empty. I'm not surprised because when the tech drove my car around, he sat in my car a while on a personal call. I know that because I was standing outside and he was still on it when he got out of my car. So I assume he was too busy talking on the phone to pay attention to what he was doing while supposedly completing the multi-point inspection. And it's probably also why it took three hours to complete my service. All of this is in addition to not being able to use the service contract that I paid extra for when I bought the car. After telling me over and over that I didn't have one, the service adviser finally found it but kept telling that he had to wait for approval. I was so ready to get out of there I went ahead and paid for the service. I should have known better than to buy another car from AutoNation Hyundai. I've always had trouble with them.

There's a reason they ask you multiple times to leave a review before you even leave the dealership. I purchased a truck with an extended warranty on May 5, 2023. The salesperson was great! The rest of the experience has left quite a bit to be desired, starting with financing. I was quoted an outrageous APR; when I inquired as to why the rate was so high, I was informed it was due to my credit score. Interesting...I have excellent credit, and I was already pre-approved through multiple other lenders at half the APR I was quoted at the dealership. The finance rep informed me I couldn't use my lender of choice, as they wouldn't approve the loan. After I insisted they send everything to my lender, the loan was approved. Fast forward four months. I contacted the extended warranty company to request the remaining coverage be cancelled and a prorated refund. I was told I had to contact the dealership directly. After finally getting someone to call me back after multiple attempts, they requested I email documentation necessary to cancel the warranty. My first email was sent 9/22. I followed up on 9/26. No reply. I followed up again on 9/29. No reply. I escalated the request to the general manager. I followed up on 10/10. No reply. Again on 10/19. No reply. I called on 10/19 and spoke with the GM, and was informed the process takes six to eight weeks. I followed up on 11/27, nine weeks after my initial request. No reply. On 11/30, I called the dealership and requested to speak with the GM. After waiting on hold for ten minutes, I was informed the GM was in a meeting. I requested he return my call. He didn't. On 12/1, after eight emails and a multitude of phone calls, I have yet to hear anything from AutoNation or any of its employees regarding the status of my request. I have also not received a prorated refund. Unless you enjoy being strung along and outright ignored for months, including by management, you'll likely want to shop elsewhere.

Bought a CPO from the MB dealership in Miami. The car always had something, and it finally broke down completely after 2 years. They were never responsive, always 'not covered by the CPO warranty' when small things came up, including what turned to be a factory defect (fuel lines) - Never again autonation or MB.

Horrible selling experience! They took my car away immediately, the manager was not there even though I spoke with him ten minutes earlier, they had me sign paperwork in about fifteen minutes but they made me wait two hours for the check which was less than the agreed upon price, I refused the check and asked for my car back and they said it was being detailed, I threatened to call the police so they finally gave me the proper amount. Classic con men!

The part I ordered is a week past the delivery date, I had to call and the said its in stock at there warehouse, but never shipped. I checked my order a couple days later and has a shipping label for snail mail and hasn't been shipped yet. customer service said they would call me back and never did. Very disappointed!!!