Great
773 reviews
Auto Glass NowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Auto Glass Now specializes in auto glass repair and replacement. We offer same day repairs at our location or yours. Our Certified Technicians only use the best OEE or OEM parts to insure quality and total customer satisfaction.One of the most important things to us is our commitment to offering exceptional quality at an affordable price. We guarantee a low, fair price when replacing all types of windshields or auto glass, regardless of your car's make and model.We know that being without your car can be inconvenient. When you bring your car to us, in most cases we will have it ready for you in about an hour. We also offer Free Mobile Service to your home or place of work. We deliver same day service so that your windshield replacement is fast and hassle-free.We only hire the most experienced auto glass replacement professionals. Each one of our qualified technicians has gone through extensive training and a certification process.
Auto Glass Now (autoglassnow.com) has 773 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 122 reviews with 1 star · Clear filters
BRYANT S.
Posted
They canceled the appointment so the job was done a day later , i had a mess to clean up after the young man left he scratched my paint on my vehicle all the way to the metal in 5 places . I picked up about 5 hand fulls of glass out of my vehicle, driveway and yard.
William G.
Posted
Parma, OH location. Terrible service. Beyond poor customer service. I feel that I was extorted. Total bait and switch. Agreed upon one price over the phone. Came in to find out that I am supposed to pay over $80 more. Apparently, they are charging merchant surcharge for use of credit card. This was not disclosed prior to them completing the job. And I dont know of any business nowadays that does it. I have informed the employee that I am not approving this surcharge amount. He said: "if you don't sign it, I will keep your car here overnight." When I have asked to speak to a manager, I was told he is gone for the day. When I have asked employee to call his manager, he said he will not, in a rude and cocky manner!!! This is absolutely ridiculous! I had to sign this in order to get my car. Then, I sit down in my car and I see black stains all over my tan leather seats! I have called to the store next morning and talked to a manager. He said that he cant do anything about extra charge, and that it comes from corporate, nothing ge can do about, according to him. And regarding dirty seats: I need to come back and they can wash it for me, if I want. I have called to corporate office and was told that they dont have a customer service department or anyone else who has a position of customer service representative. I have asked to speak to a district manager and was transferred back to this store. I have called back to corporate office and someone took my information and said I will get a call back. It has been almost a week, and this situation still was not resolved. Can someone tell these people that the 90's are over!? This company does not deserve to be in business!!!
