Authorize.NetReviews of authorize.net

Worst company I've dealt with. They kept billing my credit card after I had told them I was not using their service any longer. Finally thought the issue had been dealt with..... only to receive an email from a collections agency earlier today for a $50 charge. I had forgotten about all these additional charges made until today's email. If anything this company owes me money. The phone call to them is going to be interesting to say the least. While the date of the issue is listed as today; these charges have gone on for well over a year.

Authorize.net support department's phone number is (877) 447-3938. Agents who work there do not know hardly anything but yet they are full of confidence. They confidently give wrong answers 90% of the time. Even when you doubt them, they would put you on hold and check with their supervisors, they still come back with the wrong answers. I confirmed this many times. Whatever they tell you, the opposite is likely to be true.

I was a longtime partner (over 25 years) with Authorize.net and had an account that was generating approximately $600/month in residuals. Unfortunately, I missed a single email sent in December stating that my partner account would be closed due to inactivity in boarding new merchants—even though the account was still active in generating revenue for them. By the time I noticed the issue in March (when a residual payment didn’t show up), I contacted Partner Support. They were polite but completely inflexible. I was told, point-blank, that the account could not be reopened under any circumstance, regardless of the residuals being paid or the overall relationship history. There was no phone call, no follow-up email, no real attempt at human engagement before the termination. It felt more like a tactic to eliminate residual payments than a genuine enforcement of a partner agreement. This experience highlights a rigid and, frankly, unsympathetic policy approach. For those considering a long-term partner relationship with Authorize.net, I would strongly caution you to be vigilant—even a missed email can cost you an entire partnership with no option for remediation. I share this not out of bitterness, but to warn others to read the fine print, monitor communications closely, and not assume that a productive financial relationship will offer any flexibility or goodwill.

Awful company

If I could give this company zero stars, I absolutely would. We have been in business for over 15 years, successfully processing high-value transactions, including many around the same amount as this one — approximately $46,000. We provided everything required: a fully executed contract agreement with clear descriptions of the services, all signatures, and thorough documentation. Despite doing everything by the book, this company chose to hold the funds and terminate our account with no valid explanation. Even more outrageous, they made this decision without even attempting to contact our client to verify the transaction. Their “risk team” is completely unreachable by phone, hiding behind generic, dismissive emails with no clarity or accountability. But here’s the worst part: The funds have already been withdrawn from our client’s account, yet this company refuses to refund the money back to the client. Somehow, it was perfectly fine for them to authorize the withdrawal and pull the funds, but suddenly, there’s supposedly not enough authorization for the money to go where it was intended. Their actions are borderline fraudulent and absolutely unprofessional. They are damaging business relationships and withholding massive sums of money with no justification. Save yourself the stress, financial loss, and frustration — DO NOT trust this company with your transactions or your reputation

Use high caution if you are a business owner considering this platform. They will stop legitimate payments to your company from your clients and put it on hold. You are not able to get in touch with anyone there as they will only provide communicate via email, when they decide to communicate. I would highly recommend against this platform.

awful company won't stop charging me and now saying they will send me to collections, DO NOT USE THIS COMPANY FOR PAYMENTS

This is unacceptable this company are still working on business !!! My experience with this company that use North America Bank/ Sekure / services, they said is North American Bank is the company who make the charged. But the true that I never did business with North American Bank, The company who signed me out was Authorize.net. They robbed my money, I signed for a 10 cent for every transaction and $25 monthly fee. But this is not happening, they have been charged different fee per transaction and a hight monthly payment. I canceled the services with them, and they still charged me the last mont and this mont as well! The should be sue. So if you read this message just work together to get this company out of business ASAP.